Executive Front Desk

Primarily responsible for the professional and efficient managing of patients, consumers and telephone calls.

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To provide a front line fully comprehensive, professional and courteous reception service for the hospital. To deal sensitively with telephone inquiries from patients and health care professionals.

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Analyzes and assesses calls to determine their nature, urgency, and eligibility for services.

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Answers telephone, screens callers, relays messages, and greets visitors.

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Analyzes calls to determine appropriate appointment according to the specialist to be given, advises caller, and redirects calls when necessary.

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Answers and screens all calls, including transferring or holding calls; takes messages, relays information.

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Receives and coordinates disposition of incoming calls from patients, physicians, mid-level providers.

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Provide a sensitive and non-judgmental frontline reception service to deal professionally and politely with enquiries from users, visitors and receiving telephone calls as a first point of call.

Appointments

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Provide information and assist patients concerning appointments, consultants scheduling, any other information regarding procedure/ treatment and surgery.

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Serves as a primary contact for patient appointments, coordinates consultations and ensures timely follow-up and response.

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Liaison with consultants to adjust as necessary any changes that may affect appointments.

Job Type: Full-time

Pay: From ₹20,000.00 per month

Benefits:

• Health insurance
• Paid sick time
• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Language:

• English (Preferred)

Work Location: In person