Executive – Customer Service and Documentation

Job Title Executive – Customer Service and Documentation

Department- Air Exports

Reports to Department Incharge

Qualification required Graduation in any stream

Experience required Minimum 3 year experience in same field

Location- Mumbai (Andheri)

Job Overview:

 Main function of this profile is to work as 1st point of contact for all CS, Documentation and Operations related concerns.

 Providing end to end information of shipment to customers.

 Handling complete documentation and operations for airfreight shipments till invoicing and updating in ERP.

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Principal Accountabilities:

 Main function of this position is Air Exports customer service, operations and documentation.

 Keeps Sales force informed by notification of issues; answering questions and responding to requests.

 Act as main point of customer contact.

 Provide shipment information to customers.

 Liaison with different departments within the company to facilitate shipments.

 Assist in tracking shipments and providing alternative information.

 Expertise in global freight suite and Air operational activities.

 Assisted customers in tracking shipments.

 Assisted in billing management receipts preparation.

 Coordination with airlines, local customer, overseas agents and in office departments to get the actual information.

 Assisting all the sales and guiding of sales support executives of the branch.

 Leading sales support and part of the core team involved in branding and marketing of the product through various means.

 On booking, to acknowledge the customer mail immediately and send the details to the lines for booking confirmation.

 Track the shipment & update the customer and follow up the shipment with the carriers, overseas agent & update the customer till delivery.

 Follow up and coordinate on the clearance activity.

 Ensuring handing over of CTM to airline before cut off time

 Draft the BL, obtain approval from the client and release the BL.

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Job Types: Full-time, Permanent

Pay: ₹500,000.00 - ₹800,000.00 per year

Schedule:

• Day shift

Application Question(s):

• Is your current company an IATA-certified freight forwarding company?

(Only candidates from IATA-accredited companies will be considered.)

• Do you have experience in Customer Service - Documentation (Air Export )

Experience:

• 5years : 3 years (Required)

Language:

• English (Preferred)
• Hindi (Preferred)

Work Location: In person