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Executive - Customer Satisfaction

4 - 8 years

Gurugram

Posted:12 hours ago

Job Description

Role & responsibilities

  • To drive customer satisfaction and service excellence across the touch points by developing customer-centric strategies, strengthening customer experience, leveraging customer insights and digital channels, generating leads through the workshop and driving Go to Market Strategies and capability building initiatives.
  • Automotive technical, & Dashboarding, Dealer Management & Channel After-Sales, Negotiation skills, Data Analytics, Customer satisfaction measures & Benchmarking analysis.

Skills Required

Customer service Dashboarding Analysis Improvement Process Customer satisfaction Data

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Work Mode

Work from Office

Job Type

Full Time

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