Executive-Customer Experience

• Project Planning and Execution: You are responsible for planning and executing guest service projects, such as organizing events, managing special requests, and coordinating VIP visits, to enhance the overall patient experience.
• Problem-Solving and Decision-Making: Your role involves resolving guest concerns, addressing complaints, and making decisions to ensure guest satisfaction while adhering to hospital policies and procedures.
• Collaboration with Cross-Functional Teams: You work closely with medical staff, administrative teams, facility management, and external vendors to coordinate guest services and ensure seamless communication across departments.
• Leadership and Mentorship: As a leader in guest relations, you may mentor junior staff, provide guidance on guest service best practices, and lead by example in delivering exceptional care and support to patients and visitors.
• Process Improvement and Innovation: You continuously seek opportunities to enhance guest service processes, implement innovative solutions, and contribute to the overall improvement of patient experiences within the hospital.
• Technical or Customer-Facing Responsibilities: Your tasks may include managing electronic guest feedback systems, utilizing customer relationship management (CRM) software, and ensuring a seamless check-in/check-out process for guests.

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Health insurance
• Paid sick time
• Provident Fund

Work Location: In person