Incharge-OPD

Job Description

Responsible for the efficient functioning of the OP & ER/Triage. Ä Adherence to Nursing Clinical standards: - Responsible for the Op & ER routine, equipment and patients. - Ensures professional handover and takeover of shift. - Coordinates closely with Guest Relations to plan resource deployment based on appointments; when expected to be busy, to escalate if resources are required. - Understands patient & consultant requirements and plans resource deployment. - Ensures efficient staffing, material and equipment availability. - Assigns duty ensuring mix of experience and skill, senior and junior, per shift. - Ensures nurses are competent and can handle tasks assigned to them. - Ensures nurses follow the protocols without exception. - Responsible for accurate medical history of the patient required by the consulting physician. - Assist gynecologists, obstetricians and pediatricians in procedures treating mothers, pediatrics and neonates. - Ensure all investigations are carried out as advised by the doctor. - Handles emergencies competently & calmly; provides guidance & decisions in a timely manner. - Ensures NS is informed of any incidents immediately. - Ensures medication safety and practices patient safety protocols. - Upholds patient rights and maintains confidentiality of patient information: medical and personal; avoids any violation by ensuring no discussion of patient identifiable information in non-secure areas. - Provides health education and counseling to patient and attendants. - Implements the infection control practices. - Implements NABH & Nursing Excellence standards. - Competently handles all equipment used in patient care; ensures team is competent in usage; ensures equipment is serviceable and readily available. - Maintain records, reports and registers as per organizational standards. - Accurately captures data, ensures documentation is complete and correct, tracks Nursing Quality Indicators and reports accurately. - Responsible for Inventory management and cost control; ensures no misuse or wastage. - Co-ordinates with Billing team regarding investigations and billing activities. - Works closely with clinical services team to ensure efficient care. Ä Responsible for Outstanding Service Experience Delivery: - Ensures team is well-groomed as per standard; maintain discipline and decorum - Responsible for the implementation of the Service Vision – ensures Nurses deliver services that delight customers. - Manages the OP floor services, coordinating with support service departments to ensure customers are comfortable and services are as per standard. - Maintains cordial inter-personal relationship within the team and other departments. ____________________________________________ Ä Consultant Relationship: - Has a good relationship with consultants and works well with them. Ä Team - Inspires and leads team effectively. - Creates and maintains cordial relationships within the team and with other departments. - Ensure Induction and training of team as per protocol. - Resolve immediate problems and delegate tasks appropriately. - Prepares effective training modules, regularly conducts coaching at bedside to enhance team skills on the job. - Conduct appraisals fairly and objectively; encourages and helps develop team skills. - Develops competent 2nd line. - Ensures retention of team. Job Types: Full-time, Permanent Pay: ₹30,000.00 - ₹450,000.00 per month Benefits: Flexible schedule Health insurance Paid time off Provident Fund Schedule: Day shift Rotational shift Work Location: In person