1. (Inside office meeting) Meeting room services (Room arrangements , Replenishment, Video conference /projector readiness. 2. (Activiies and party preparation) 3. Stationary inventory check and make record and give request for new purchase before 5th of every month. 4.Handling 5th floor Reception: ----- 1.)visitors receiving. 2.)Personal caring services . 3.)Collecting all employees request and complaints . 4) All Non materail IN/OUT couriers managment and distribusion and records. 5.) Arranging VIP meetings/ dinner 6.)Maintain the appearance standard & performance of the concierge team memeber with a emphasis on training and teamwork. 7.)Training the team on various process so as to ensure smooth operations. 9.)Undertake additonal duties as requested by the Admin team. 10.)keeping all the Front Office records properly and up-to-date so that any information is available as per the requirements. 11.) Help in rapping the gifts.12. Tea and snacks serving in meeting room & VIPS. 13. Filling papers & stationary at priting area 14. Round Hourley or as and when basis .Role & responsibilities Preferred candidate profile 1.Understand customer's outstanding corporate culture and system, service needs, and provide exclusive services; 2. Maintain effective communication with relevant departments of customer, organize effectiveness recommendations, organize implementation, and feedback implementation effects; 3. Responsible for handling major customer complaints; 4. Visit the VIP staff of the project according to the visit plan; 5. Responsible for analyzing customer requirement. Perks and benefits can discuss

Job Description: Customer Service Manager (Facilities Management) Position Overview: We are seeking an experienced and dynamic Customer Service Manager to oversee and manage all aspects of facilities management, ensuring the smooth operation of services and maintaining high standards of customer satisfaction. The ideal candidate will be skilled in administrative management, vendor coordination, event planning, and team leadership. Roles and Responsibilities: Facility Administration: Oversee housekeeping, canteen, soft services, pantry, transport management, office management, security operations, and receptionist activities. Ensure seamless daily operations and adherence to company policies and procedures. Event Management: Plan, coordinate, and execute events ensuring successful delivery and high attendee satisfaction. Vendor Relationship Management: Develop and maintain relationships with vendors for the procurement of goods and services. Ensure cost-effectiveness and quality in vendor services. Compliance and Support: Ensure compliance with organizational policies and procedures. Provide cross-departmental support to achieve business objectives. Canteen and Pantry Management: Manage the site canteen and pantry, including monthly consumption reporting. Asset Management: Maintain accurate records of property assets. Technical Proficiency: Expertise in PowerPoint, MS Excel, and poster designing (tests will be conducted). Meeting Room Services: Manage room arrangements, replenishment, and ensure readiness for video conferences/projectors. Administrative Duties: Prepare for activities and parties. Check stationery inventory, maintain records, and request new purchases in advance. Upload stationery inventory and consumption records every 15 days. Reception and Visitor Management: Handle reception activities across two floors. Receive and manage visitors professionally. Employee Services: Provide personal caring services. Collect and address employee requests and complaints. Courier Management: Manage incoming and outgoing couriers. Employees collect from third-floor reception. Personal courier dispatch will be scheduled with vendors, requiring employee coordination. VIP Meeting Coordination: Arrange and oversee VIP meetings ensuring premium service delivery. Concierge and Front Office Management: Monitor appearance standards and performance of the concierge team. Supervise daily concierge operations with a focus on training and teamwork. Keep front office records organized and up-to-date. Assist in gift wrapping and special requests. Guest House Management: Oversee guest house operations ensuring comfort and efficiency. Expat Support: Provide expert-level assistance in working with expatriates. Transport Management: Efficiently manage transportation services within defined TAT (Turnaround Time). Additional Duties: Undertake any additional tasks as requested by the Admin team. Qualifications: Bachelors degree in Business Administration, Facilities Management, or a related field. Minimum of 5 years of experience in facilities management or customer service roles. Proficiency in MS Office Suite, especially PowerPoint and Excel. Strong organizational, communication, and interpersonal skills. Ability to multitask, prioritize, and manage time effectively. Experience working with expatriates and VIP clients is a plus. Preferred Skills: Strong problem-solving abilities. Experience in event planning and execution. Knowledge of safety regulations and compliance requirements. Ability to manage teams and foster a collaborative environment. Work Location: [Specify Location] Reporting To: [Specify Reporting Authority] Work Hours: [Specify Working Hours] How to Apply: Interested candidates are invited to send their resume and a cover letter detailing their relevant experience to [Email Address]. Please include "Customer Service Manager - Facilities Management" in the subject line.

1) Visitor Engagement 2. Meeting ROOM inspection arrangement 3) Meeting room equipment check and assist in connectivity 4) Pantry management 5) Store & stock engagement on excel 6) Stationery management 7) Hi tea arrangement 8) good communication skill 9) event management ( in office festival deco. etc) 10) PPT / Collage / poster making. Preferred candidate profile one to one discussion

Role & responsibilities 1. Take the round day to day activity Related Utility Maintenance, Utility maintenance. 2. Better Knowledge of HVAC System, Air compressor, DG, Transformer, LT Panel. HT Panel. 3. FCU, AHU, MAU, UPS, Earthing, Transmission need to be maintained. 4. PPM, TPM, Report, DMR. Preferred candidate profile Shuttle and Canteen Service.