The Responsibilities:Proctor exams and other tests, virtually; includes "Start-Up", submission, and log-out of a test taker's exam in accordance with each clients exam rulesServe as a liaison between Operations sta and test takers to ensure resolution of disconnect issues that may occur during the exam process due to internet connectivity, video, audio, or other technical issuesLog Active Interventions so they can be reported on at a Company levelSupervise the investigation of any alleged breach of Disciplinary Regulations for test takersInterviewing test takers with required documentationAssist test takers to complete prerequisites of the exam Validate and Verify the identity of the test takerSupervise the examination for the entire period and document the same in the database.Participate in weekly review meetings.Report technical issues during the exam to the technical support teamProvide excellent customer service to test takers and clients by using the business provided customer support tool including chat and email support.Desired Attributes:Excellent verbal and written communication (English required)Ability to communicate eectively with customers and employeesTechnical aptitude; preferably with proficiency in web-based applications, O365 Applications, and Microsoft Office SuiteAbility to be responsive and adept at problem-resolution and critical thinkingAbility to achieve positive satisfaction results from customers and employeesThe Benets: Competitive Pay Two way Cab Services (Selective regions)Healthy work Culture Career Growth Opportunities Learning and Development Opportunities Company Sponsored Health Insurance Referral Award ProgramAdditional Position Information: Work from officeLocation: Hitech CityCore Hours: Rotational - Night ShiftsCore Days Worked: 5 DaysShift Schedules/Week o will be defined by the Work Force Management Team as per the business requirement.

The Responsibilities:Proctor exams and other tests, virtually; includes "Start-Up", submission, and log-out of a test taker's exam in accordance with each clients exam rulesServe as a liaison between Operations sta and test takers to ensure resolution of disconnect issues that may occur during the exam process due to internet connectivity, video, audio, or other technical issuesLog Active Interventions so they can be reported on at a Company levelSupervise the investigation of any alleged breach of Disciplinary Regulations for test takersInterviewing test takers with required documentationAssist test takers to complete prerequisites of the exam Validate and Verify the identity of the test takerSupervise the examination for the entire period and document the same in the database.Participate in weekly review meetings.Report technical issues during the exam to the technical support teamProvide excellent customer service to test takers and clients by using the business provided customer support tool including chat and email support.Desired Attributes:Excellent verbal and written communication (English required)Ability to communicate eectively with customers and employeesTechnical aptitude; preferably with proficiency in web-based applications, O365 Applications, and Microsoft Office SuiteAbility to be responsive and adept at problem-resolution and critical thinkingAbility to achieve positive satisfaction results from customers and employeesThe Benets: Competitive Pay Two way Cab Services (Selective regions)Healthy work Culture Career Growth Opportunities Learning and Development Opportunities Company Sponsored Health Insurance Referral Award ProgramAdditional Position Information: Work from officeLocation: Hitech CityCore Hours: Rotational - Night ShiftsCore Days Worked: 5 DaysShift Schedules/Week o will be defined by the Work Force Management Team as per the business requirement.