5.0 - 9.0 years

0 Lacs

karnataka

On-site

As a Senior Analyst at Accenture, you will be aligned with the Customer Support vertical to manage and resolve customer queries, address escalations and complaints, and provide optimal resolutions within defined SLAs. Your role will involve closing faults and complaints efficiently while maintaining a high level of customer satisfaction. We are seeking a proactive candidate with excellent communication skills and a solid understanding of Customer Support metrics. Ideally, you should possess market knowledge of the US Wireless and Telecom domain, along with domain expertise in International Voice processes. Analytical skills and attention to detail are essential for this role. You must be cap...

Posted 2 months ago

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