Epione Brands Private Limited

Job Description: We are seeking a highly skilled and experienced E-Commerce Account Manager to join our dynamic team at Epione Brands Private Limited. The ideal candidate will have a proven track record of managing multiple accounts for direct-to-consumer (D2C) brands and will possess extensive knowledge of various e-commerce platforms as well as quick commerce platforms. The ideal candidate should also have basic knowledge of Unicommerce, tools like GoSwift and Converse will be given hands-on training for. **Key Responsibilities:** - Manage and oversee day-to-day operations of multiple e-commerce from invoicing to manifesting the new orders across various platforms and additionally keeping , ensuring optimal performance and revenue growth. - To enhance account performance by optimizing keywords, driving traffic, conversions, and customer retention. - Provide excellent customer support, addressing customer inquiries and issues efficiently and effectively. - Utilize shipping aggregators to streamline fulfillment processes and manage logistics for timely delivery. - Maintain and update product listings, ensuring accurate descriptions, pricing, and inventory levels. - Oversee the checkout processes on Shopify, optimizing for user experience and conversion rates. - Analyze account performance metrics, sales data, and customer feedback to identify areas for improvement and report findings to stakeholders. - Stay up-to-date with industry trends, best practices, and emerging technologies related to e-commerce management. **Qualifications:** - Bachelor’s degree in Business, Marketing, Computer Science or a related field. - 3+ years of experience managing e-commerce accounts, specifically for D2C brands. - Strong knowledge of e-commerce platforms, including Shopify, Amazon, Flipkart, Snapdeal, Jiomart, and Blinkit. - Strong knowledge of Mircosoft Tools - Excel, Word for sorting data. - Experience with customer support practices and shipping logistics. - Excellent analytical and problem-solving skills. - Strong communication and interpersonal skills, with the ability to build and maintain relationships with clients and cross-functional teams. - Ability to work independently and manage multiple priorities in a fast-paced environment. Job Types: Full-time, Permanent Schedule: Day shift Work Location: In person Job Types: Full-time, Permanent Work Location: In person Job Types: Full-time, Permanent Pay: From ₹20,000.00 per month Work Location: In person