Job Title: Senior Manager – Operations & Maintenance Location: Dwarka Expressway Tunnel Project, NCR Experience Required: Minimum 15 Years Department: Tunnel Operations & Maintenance (O&M) Reporting To: Project Director – Client & Management - Envoys Team Size: 60–70 Personnel Job Overview: We are seeking an experienced and dynamic Senior Manager – Operations & Maintenance to lead and manage the complete O&M functions for the Dwarka Expressway Tunnel Project . This role is responsible for overseeing two integrated control rooms, both having TMCS & SCADA team, ensuring smooth operations as per defined SLAs, and managing a multidisciplinary team comprising electrical (LT & HT), mechanical, ELV, Surveillance and TMCS Signal & Signage maintenance personnel. The appointed official will be responsible for ensuring end-to-end functionality, operational efficiency, and regulatory compliance of all critical tunnel systems, including HT/LT electrical distribution, substations, ventilation systems, tunnel lighting, traffic surveillance, and firefighting systems such as hydrant and water mist setups, along with all associated infrastructure. Key Responsibilities: Leadership & Team Management: Lead, motivate, and manage a team of 60–70 personnel across various positions, shifts and disciplines. Ensure deployment of control room executives and field teams as per duty rosters. Recruit and train O&M staff for critical and support functions as required. Promote a culture of accountability, performance, safety, and continuous improvement. Operations Management: Ensure uninterrupted tunnel operations in accordance with defined Standard Operating Procedures (SOPs) and Service Level Agreements (SLAs). Supervise and monitor the operations of Tunnel Management Control System (TMCS) and SCADA-based systems from centralized control rooms. Coordinate response during tunnel incidents or emergencies with all concerned stakeholders. Maintenance Oversight: Oversee preventive and corrective maintenance activities for: HT/LT Electrical Systems and Substations Tunnel Ventilation Systems Lighting Systems Traffic Signage and Variable Message Signboards CCTV and Tunnel Surveillance Systems Fire Detection and Fire Fighting Systems (Hydrants and Water Mist) Ensure timely inspections, adherence to maintenance schedules, and documentation. Compliance & Documentation: Maintain thorough documentation of operational logs, incident reports, system faults, and maintenance activities. Ensure compliance with statutory safety standards and environmental regulations. Facilitate audits and inspections from authorities or clients. Coordination & Reporting: Coordinate with project stakeholders, OEM vendors, and authorities for technical support and updates. Generate periodic performance reports, downtime analysis, and resource utilization summaries. Qualifications & Requirements: Education: B.Tech/B.E. in Electrical, Mechanical, Electronics, or relevant engineering field. Experience: Minimum 15 years in O&M preferably from tunnel infrastructure, metro, highways, or similar complex systems. Proven leadership in managing multidisciplinary operations teams. Hands-on experience with SCADA, tunnel ventilation systems, firefighting systems, and control room operations. Strong communication, coordination, and analytical skills. Desired Attributes: A strategic thinker with operational discipline. Demonstrated crisis-handling capability during emergencies. Proactive, resourceful, and process-oriented. Ability to drive team performance and ensure mission-critical service delivery. Suitable Candidate may contact: tejbir@envoys.net +91 9891296666 Envoys Electronics Private Limited With a legacy of over 55 years in India, Envoys is a trusted leader in delivering end-to-end MEP and ELV solutions for Tunnels, Expressways, Highways, Urban Roads, and Smart City projects. Backed by strong in-house design capabilities, OEM manufacturing, and integrated technology expertise, we manage projects from concept to commissioning and O&M. Our comprehensive offerings include HT/LT electrical systems, substations, tunnel ventilation, lighting, drainage, SCADA, TMCS, surveillance, communication, and safety systems—ensuring compliance with IRC, NFPA, NHAI, and MORTH standards. Show more Show less