Are you ready to make an impact at DTCC
Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance. Pay and Benefits:
- Competitive compensation, including base pay and annual incentive
- Comprehensive health and life insurance and well-being benefits, based on location
- Pension / Retirement benefits
- Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
- DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).
The Impact you will have in this role:
Being a member of BAPD Lower environment support engineer, you will work with a variety of teams to understand importance of lower environment (Dev & test environments) availability and drive solutions. The Lower Environment Support Engineer provides central coordination for lower environment support across time zones driving issues to resolution through collaborative root cause analysis and application of systemic fixes to reduce repeating breakages and reduce system downtime. This is performed via creation, monitoring, and acting on systemic health checks through automation, event/alert notifications, and dashboards.
Qualifications:
- Collecting environment artifacts to be monitored and configuring (or ensuring configuration of) artifacts for appropriate events and alerting both on premise and on cloud.
- Continual monitoring of environment artifact alerts and events through various dashboards and notification subscriptions and acting to address directly or work with lower-level support teams to drive to resolution (inclusive of root cause analysis and problem mgmt.)
- Obtain knowledge of applications and environment required to provide L1/L2 support by detailed environment and application reviews and knowledge transfer sessions with application owners.
- Reporting and providing support for complex business processes across various platforms and technology suites that may run at high frequency and across time zones.
- Creation and management of lower environment L1/L2 incidents/issues via organizational standard tooling and processes and socializing appropriate statistics.
- Work closely with service/artifact owners to act on identified opportunities.
- Assist with delivery of automation solutions to be used across the enterprise.
- Maintain and increase the environment availability which is the key for testing team's success.
- Mitigates risk by following established procedures and supervising controls, spotting key errors, and demonstrating strong ethical behavior.
- Communicates effectively across the organization adjusting messaging based on audience.
- Maintain a library of reusable material (documents, diagrams, templates, etc.) for use in multiple efforts across DTCC.
Talents Needed for Success:
- Minimum of 5+ years of related experience.
- Bachelor's degree in computer science or related technical field required master's preferred and/or equivalent experience.
- Expertise in supporting technologies such as Java, Web and Application servers, Message Queuing, ETL (Snowflake, DataStage, Informatica, Talend, Jenkins), databases
- Must have a deep understanding of Java application architecture and hands-on experience with application troubleshooting.
ABOUT THE TEAM
Enterprise Product & Platform Engineering transforms the way we deliver infrastructure to our business clients. A key construct of EP&PE will be the evolution of the IT Product Manager, who will partner with the Engineering organization, the Business Aligned Service Delivery organization, the DevSecOps organization as well as our operational support teams to ensure that this organization provides high quality, commercially attractive and timely solutions to support our business strategy.
