Enterprise Support Engineer

As an Enterprise Technical Consultant at our company, your role will involve providing high-quality support to customers who have subscribed to our premium support offerings. You will need to ensure fast and accurate responses to customer inquiries, collaborate with internal teams to resolve issues promptly, and escalate issues as necessary to ensure customer satisfaction. Key Responsibilities: - Develop and maintain a deep understanding of Chargebee's multi-product suite - Provide exceptional support to customers via Email, Chat, Phone, and Slack - Respond to customer inquiries promptly and accurately, meeting tight SLAs with white-glove care - Collaborate with internal teams, including product and engineering, to resolve customer issues quickly and effectively - Document solutions in our knowledge base to improve customer self-serve capabilities - Actively participate in product squads and offer valuable feedback from customer interactions to enhance our product suite - Conduct internal trainings to share your knowledge Qualifications: - Previous experience in an enterprise customer support role, preferably in a premium support team or as a Technical Account Manager (good to have) - Good understanding of RestAPIs with the ability to run/test API calls - Understanding of HTML/JS - Excellent communication skills, both written and verbal - Strong problem-solving skills and the ability to think quickly under pressure - Capability to work independently and collaboratively as part of a team - Proficiency in articulating technical concepts to a non-technical audience - Customer-centric mindset and a passion for delivering exceptional service This summary outlines the role of an Enterprise Technical Consultant at our company, focusing on providing top-notch support to premium support customers, collaborating with internal teams, and possessing the necessary qualifications to excel in this role.,