Posted:5 days ago|
Platform:
On-site
Full Time
| Ability to communicate well and to capture all pertinent details when required. Ability to explain procedures and technical details to both technical and non-technicalaudiences in a concise and clear manner.Excellent interpersonal skills with the ability to foster and maintain solid stakeholderrelationships.Passion for achieving or exceeding expectations.Excellent written and verbal communication skills.Ability to plan activities and projects well in advance and takes into account possiblechanging circumstances.Ability to work well in a pressurized environmentAbility to apply active listening techniques such as paraphrasing the message to confirmunderstanding, probing for further relevant information and refraining from interruptingAbility to place client at the forefront of all interactions, understanding their requirements andcreating a positive client experience throughout the total client journey.Stays up to date with latest relevant IT technology, trends and best practices.Relevant qualification in IT/Computing, or related field.Relevant IT certifications, such as ITIL and Microsoft 365Seasoned experience required in diagnosis and troubleshooting, IT Technical Support rolewithin a large ICT organization.Seasoned experience interacting and working closely with a variety of internal and externalstakeholders at different levels in the business.Seasoned technical experience with a variety of technologies, DevOps Tools for example (but not limited to) Atlassian Suite, ServiceNow, MS Azure and Microsoft 365. |
| Proactively identifies, investigates, and resolves complex technical incidents and problems and restoring service to clients by ensuring these incidents are managed to resolutionFocuses on ensuring all lines of support for more complex incidents, requests, events,and/or problems through the effective coaching and training of IT Technical SupportEngineers.Undertakes regular reviews to ensure that the assigned infrastructure is configured,installed, tested, and operational. Ensures that the software is installed and configured inline with business requirements.Proactively identifies problems, events, incidents, and errors prior to or when they occur.Fosters good relationships with all stakeholders including vendors, carriers, and colleagues.Resolves calls and identifies the root cause of incidents, events, and problems to ensureproactive future management.Ensures the efficient and comprehensive resolution of incidents, problems, events, andrequests.Reports and escalates complex issues to 3rd party vendors.Provides continuous feedback to clients, affected parties and update all systems and/orportals as prescribed by standard procedures.Proactively supports the service desk by receiving calls and incidents, problems, requests,and events when required.Ensures the resolution and recovery of an incident in line with the relevant processes andservice level agreements.Updates incidents, requests, problems, and/or events with progress and resolution details.Performs any other related task as required. |
NTT Data
Upload Resume
Drag or click to upload
Your data is secure with us, protected by advanced encryption.
Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.
We have sent an OTP to your contact. Please enter it below to verify.
Instantly access job listings, apply easily, and track applications.
bengaluru, karnataka, india
Experience: Not specified
Salary: Not disclosed
