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Tata Communications
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Engineer - Global Customer Service Operations

Engineer - Global Customer Service Operations

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Tata Communications

Pune

Posted:1 week ago

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Job Description

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Hands on experience on IP technology- MPLS/ILL/ SDWAN services.
L3 troubleshooting on proactive & reactive tickets/cases .
Ticket life cycle management with all stake holders till the resolution, Escalation management.
Daily Incident Management & Vendor management (e2e ownership of ticket) with ticket acknowledgement, Initial, Subsequent updates to customer & the resolution in follow up with TATA resolver Teams.
Handle customer queries and concerns tactfully and get them addressed with help of respective teams.
Ensure the Database management of the customer circuits.
Ensure AMC Expiry track & subsequent renewal of the CPE which are hardware managed.

Skills required :

CCNA /CCNP
MPLS
SDWAN
Routing & Switching
Routing protocol

Skills Required

Customer Service Operations Network Services Troubleshooting Escalation Management Incident Management Vendor Management Customer Queries Database Management Routing and Switching Customer service ITIL and ITSM tools Procurement and purchasing

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Job Type

Full Time

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Engineer - Global Customer Service Operations