Engineer - Digital Data Development

Engineer, Digital Data Development

Gurgaon/Bangalore, IndiaAXA XL offers risk transfer and risk management solutions to clients globally. We offer worldwide capacity, flexible underwriting solutions, a wide variety of client-focused loss prevention services, and a team-based account management approach. AXA XL recognizes data and information as critical business assets, both in terms of managing risk and enabling new business opportunities. This data should not only be high quality, but also actionable - enabling AXA XL's executive leadership team to maximize benefits and facilitate sustained dynamic advantage. Our Innovation, Data, and Analytics (IDA) organization is focused on driving innovation by optimizing how we leverage data to drive strategy and create a new business model - disrupting the insurance market. This role is part of the Digital Data Dev Division within the Digital Transformation vertical of IDA and will be responsible for different aspects of Data Product development lifecycle activities, including but not limited to Data Production Support, business stakeholders engagement for usage & problem resolutions, Product migrations, and platform/data product rollouts, performance stability & reliability. At AXA XL, we view individuals holistically through their People, Business, and Technical Skills. We're interested in what you bring, how you think, and your potential for growth. We value diverse perspectives, recognizing that each person contributes uniquely to our team's success. We welcome candidates with relevant education and experience in a related field, as well as those with diverse educational backgrounds or equivalent experience.

What You'll Be DOING

What will your essential responsibilities include

• DATA SOLUTIONS EXPERTISE: Provide technical and functional support for enterprise data solutions, including troubleshooting, issue triage, root-cause analysis, validation, and remediation across data pipelines, models, and reporting layers owned by the IDA organization.
• RISK ASSESSMENT AND MITIGATION: Identify and quantify technical and delivery risks to data solution projects (timelines, quality, stability, performance). Apply risk mitigation strategies and ensure production readiness by following engineering best practices and standards.
• OWNERSHIP AND ISSUE MANAGEMENT: Demonstrate end-to-end ownership of issues from detection and reporting through investigation, resolution, verification, and closure. Maintain clear ownership and accountability for timely remediation and communication.
• PRODUCTION SUPPORT AND SERVICE DELIVERY: Deliver high-quality production support and manage service levels to meet or exceed defined SLAs. Develop and maintain runbooks, support processes, and proactive monitoring to sustain service reliability.
• CLOUD MIGRATION SME AND CROSS-FUNCTIONAL COLLABORATION: Act as Application/Data/Technical Subject Matter Expert for the migration or re-architecture of product functionalities to the new Cloud Platform. Partner with Product teams to plan, design, and execute migrations and cloud-based improvements.
• STAKEHOLDER COMMUNICATION AND BUSINESS IMPACT TRANSLATION: Communicate proactively with Business users, Development, Technology, Support, Delivery Teams, and Senior Management. Translate technical status and risks into clear business impact and action plans.
• TECHNICAL LEADERSHIP AND SME FOR END USERS: Provide technical leadership to production support resources and serve as the SME for end-user inquiries and issues. Mentor teammates to improve support quality and knowledge sharing.
• OPERATIONAL MANAGEMENT OF PRODUCT SUPPORT: Oversee day-to-day management of product support services to ensure stable and efficient operation of production systems. Drive continuous improvements in processes and performance metrics.
• GLOBAL COVERAGE AND CROSS-TEAM SUPPORT (FOLLOW THE SUN): Implement and participate in a Follow-the-Sun support model, ensuring cross-team coverage across Digital Data Dev responsibilities. Coordinate handoffs and communications across time zones to maintain seamless service.
• MONITORING AND HEALTH MANAGEMENT: Monitor critical processes and health metrics (performance and functional) across production and pre-production environments. Interpret dashboards and logs to detect anomalies and drive timely corrective actions.
• CHANGE AND UPGRADE GOVERNANCE: Monitor routine system configuration changes and upgrades, ensuring proper change control and minimal production impact. Coordinate change activities with relevant stakeholders and verify successful implementation.
• DOCUMENTATION AND PROCESS IMPROVEMENT: Develop and maintain comprehensive system support documentation, runbooks, and standard operating procedures. Capture learnings and drive process improvements to enhance reliability and efficiency.
• AVAILABILITY, CONTINUITY, AND DR/BC READINESS: Ensure application availability aligns with target SLAs and participate in Business Continuity (BC) and Disaster Recovery (DR) exercises. Contribute to resilience planning and regular testing of recovery capabilities.
• POLICY, STANDARDS, AND COMPLIANCE: Ensure adherence to organizational policies, standards, and best practices. Keep documentation and practices up to date with evolving guidelines.
• EMERGENCY FIXES AND AUDITABLE CHANGE EXECUTION: Deliver emergency production fixes in a timely, auditable, testable, and maintainable manner. Verify fixes align with solution design and business specifications, and perform post-implementation validation.
• SOLUTION DESIGN ALIGNMENT: Ensure fixes and changes are consistent with the overall solution design and business requirements. Conduct impact analysis and validate alignment with architectural guidance.
• CUSTOMER CONFIDENCE AND SATISFACTION: Strive to achieve and sustain high levels of business customer confidence and Net Promoter Score (NPS) through reliable, transparent service delivery. Use feedback to drive improvements in service quality and user experience.
  

You will report to Scientist.

What You Will BRING

We're looking for someone who has these abilities and skills:

Required Skills And Abilities

• Analytical Thinking & Business Acumen Distinctive problem-solving and analytical skills combined with robust business acumen.
• Business & Insurance Acumen Outstanding understanding of business and insurance domains, including risk assessment, regulatory considerations, and how business decisions impact risk and costs.
• Digital Literacy Comfortable with digital technologies, data-driven decision making, and the use of analytics tools to inform business outcomes.
• Stakeholder Management Ability to influence, collaborate, and manage stakeholders across functions; build trust, set clear expectations, and communicate status and trade-offs effectively.
• System Administration & Platform Support: Expertise in handling admin or support for Linux and Windows-based applications. Experience in installation or upgrades of applications along with maintaining necessary security aspects.
• Cloud Foundations & Security: Good grasp of Azure fundamentals (AZ-900) and Elastic ELK (Logging and Monitoring). Understanding of cloud security best practices, identity and access management (IAM), encryption, and compliance standards.
• Cloud Services & Networking: Understanding of cloud services such as compute, storage, databases, and networking. Knowledge of virtual networks, load balancers, firewalls, and VPNs within cloud environments.
• Observability & Monitoring: Skills in using monitoring tools like Dynatrace and Azure Monitor.
• Backup, DR & Resilience: Implementing/executing backup strategies and disaster recovery plans specific to cloud environments. Participate in BC/DR exercises and resilience planning.
• Automation, Scripting & DevOps: Skills in scripting languages like Python, Bash, or PowerShell for automation tasks. Experience/Understanding of systems integration, and developer support tools Azure DevOps, CICD pipelines, Release Management, Configuration Management, Automation. Good understanding of DevOps tools like Harness.
• Architecture & Microservices: Understanding of Microservice-based architecture. Experience/knowledge of Microservices, .Net, R Programming Language, Python, Azure, and Kibana. Robust fundamentals in C#, OOP concepts, .NET Core and JavaScript.
• Programming Languages & Data Tools: Knowledge of R Programming Language or Python is a plus. Experience with SQL, Hive, ADLS, Document Databases, SQL Databases & SQL DW Analytics. Data Engineering background or working experience with ETL, Big data platforms (HDInsight / ADLS / Data Bricks) is a plus.
• Software Development & Delivery: Experience with Agile methodologies and Jira. Experience with multiple software delivery models (Waterfall, Agile) is a plus.
• Education & Experience: A minimum of an Undergraduate University Degree in Computer Science or related fields. Extensive experience in Data-focused roles (analytics, specialist, or engineer) and relevant years of experience in Data operations, management, or support.
• Technical Leadership & Influence: Demonstrates the ability to influence and understand business problems in technical terminology and liaise with staff at all levels. Thought leader in implementing best practices in Production Support.
• Security & Compliance in Practice: Experience with maintaining necessary security aspects during installation, upgrades, and operations.
  

Desired Skills And Abilities

• Customer Centricity Demonstrates customer-centric thinking in all interactions, prioritizes customer outcomes, and advocates for user experience improvements.
• Cross Functional Collaboration Partners with cross-functional teams including Product, Engineering, Support, and Business stakeholders to achieve shared goals and drive outcomes.
• Analytical & Strategic Mindset Applies data-driven analysis to understand problems, anticipate consequences, and shape strategic decisions.
• Resilience Maintains composure and effectiveness amid changing requirements and high-pressure situations; adapts and recovers quickly.
• Growth Mindset Seeks feedback, pursues learning opportunities, and adapts to new technologies, processes, and roles.
• Performance Excellence Drives high standards, defines and tracks success metrics, and continuously improves performance and service quality.
• Leadership & Team Experience Previous experience leading small teams with a mix of onshore/offshore developers.
  

Who WE are

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don't just provide re/insurance, we reinvent it.How By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business ? property, casualty, professional, financial lines and specialty.With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.Learn more at axaxl.com

What we OFFER

Inclusion

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That's why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It's about helping one another and our business to move forward and succeed.

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
• Robust support for Flexible Working Arrangements
• Enhanced family-friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter
  

Learn more at axaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer.

Total Rewards

AXA XL's Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do.We're committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.

Sustainability

At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called Roots of resilience, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

Our Pillars

• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society - are essential to our future. We're committed to protecting and restoring nature - from mangrove forests to the bees in our backyard - by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We're training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
• AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL's Hearts in Action programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day - the Global Day of Giving.
  

For more information, please see axaxl.com/sustainability.