Company Overview Engagedly Inc. is a fast-paced growth provider and an award-winning talent management software solution provider. Built upon best practices and decades of research, Engagedly’s People + Strategy platform is evolving performance management, development, and engagement to drive successful organizational outcomes across the globe. Engagedly’s E3 unified platform combines the power of business strategy execution, talent enablement, and employee engagement into one easy-to-use software solution. This niche HRTech space is attracting attention from candidates who love challenges and want to learn new things every day in a product R&D environment. The Opportunity Quality Assurance Engineer role plays an important part in our company’s product development process. You will be responsible for the successful delivery of product enhancements and new developments within the required period. In addition, you will be maintaining the test plans, test coverage, ensuring the reusability of tests and identifying automated tests. You will also provide reporting test metrics and progress reports to the test manager and related stakeholders all throughout the phases of SDLC. You should hold an engineering background and enjoy providing end-to-end solutions to software quality problems. You should monitor all stages of software development to identify and resolve system malfunctions to meet quality standards. Responsibilities Create detailed, comprehensive and well-structured test plans and test cases. Estimate, prioritize, plan and coordinate testing activities. Plan and perform thorough regression testing across various supported platforms. Taking up presentations during the sprint demo and communications to stakeholders. Work along with the designers, developers and product managers for planned and quality release. Triage bugs reported and work towards reducing the number of client bugs reported in production. Required Skills Bachelor's degree in computer science, Information Systems or the equivalent combination of education, and training with 1 to 2 years of relevant work experience. Experience with Web, Mobile and API testing. Experience / Knowledge of web and mobile automation testing. Good to have knowledge on Performance testing using Jmeter. Experience in writing clear, concise and comprehensive test cases. Experience with context driven testing / Exploratory testing and ability to think out of the box for test ideas. Experience working in an agile/scrum teams and fast paced environment. Hands on experience on test management tools like Jira, Zephyr and Confluence Experience working in product oriented QA teams. Good to have: ISTQB certification If this role sounds exciting, challenging, and interesting, then we look forward to hearing from you. All aspects of employment at Engagedly are based on merit, competence, and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Engagedly is proud to be an equal-opportunity employer. To learn more about Engagedly, visit: https://engagedly.com/
Company Overview : Engagedly Inc. is a fast-paced growth provider and an award-winning talent management software solution provider. Built upon best practices and decades of research, Engagedly’s People + Strategy platform is evolving performance management, development, and engagement to drive successful organizational outcomes across the globe. Engagedly’s E3 unified platform combines the power of business strategy execution, talent enablement, and employee engagement into one easy-to-use software solution. This niche HRTech space is attracting attention from candidates who love challenges and want to learn new things every day in a product R&D environment. This Opportunity As a Marketing Intern, you will work closely with our marketing team to support growth-focused initiatives. You will dig into content, market research, and find creative, unconventional ways to get things done. We are looking for fresh a graduate/postgraduate (preferably from Marketing background) to join our growing team. Responsibilities Support SEO initiatives such as keyword research, on-page updates, and link building. Assist in creating and repurposing content for blogs, landing pages, and social media channels. Conduct market research to uncover industry trends, monitor competitors, and spot new growth opportunities. Use AI tools (like ChatGPT, Jasper, etc.) to draft content, generate ideas, and create basic visual assets. Experiment with new tools or shortcut hacks to deliver results creatively and efficiently. Contribute ideas for growth experiments and support their execution. Skills Required Fresh graduate/postgraduate, preferably from Marketing background. Basic understanding of inbound marketing. Curious mindset - you love researching and figuring things out. Comfortable trying and learning new AI tools. Good written English skills. Proactive and self-starter attitude. Why should I join Engagedly? Phenomenal learning experience that contributes to self-development & growth. Great people culture, work environment and freedom of space to work. If this role sounds exciting, challenging and interesting, then we look forward to hearing from you. All aspects of employment or internship at Engagedly are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Engagedly is proud to be an equal opportunity employer.
Are you passionate about using data and process design to drive real impact across the customer journey? Do you enjoy digging into how clients use a product, where they get stuck, and what helps them succeed? If so, we’re looking for you. We’re a fast-growing B2B SaaS company that helps organizations build highly engaged, high performance teams As we scale, we’re investing in the way we serve and grow our customer base. That’s where you come in. What You’ll Own And Achieve In This Role As our Customer Operations Analyst / Process Analyst, you’ll be the engine behind improving how we onboard, retain, and grow customers. This is not a back-office reporting role—it’s a strategic seat that will influence Product, Customer Success, and Revenue Growth. Here’s what success looks like in your first 12 months : Key Outcomes You’ll Drive Reduce time-to-value by 30% by auditing and redesigning the onboarding process to remove friction and improve handoffs. Increase feature utilization by 20% across key customer segments by building usage dashboards and partnering with CS and Product on adoption playbooks. Build a predictive customer health model that flags at-risk accounts with 80%+ accuracy at least 60 days in advance. Define and launch a service effectiveness framework with 3–5 key metrics (e.g., onboarding success, CSAT, support SLAs) to track and improve delivery outcomes. Identify 15–20 qualified upsell opportunities/month using a scoring model based on product usage, engagement, and customer profiles. Automate 5+ manual workflows or reports across the CS and Revenue Ops team to improve efficiency and reduce redundant work. What You’ll Be Doing Day-to-Day Analyze platform usage data to uncover trends in adoption, friction, and product ROI. Partner with Customer Success to improve onboarding, success planning, and health tracking processes. Work with Product to surface customer feedback and usage gaps. Build scalable reporting frameworks using tools like Looker, Excel, SQL, and HubSpot. Monitor the full customer lifecycle and identify early warning signs of churn. Support Sales and CS teams with insights for QBRs, expansion plays, and renewals. Automate insights and reporting with tools like Zapier, HubSpot workflows, and dashboards. What You Bring Ideally a Bachelors or Masters in Operations Management/Research, Statistics, Industrial Engineering, Process Management related field 2–5 years of experience in Customer Operations, Business/Process Analysis, Customer Success Ops, or a similar role in a B2B SaaS environment. Strong analytical and modeling skills—you’re fluent in using data to drive decisions. Working knowledge of HubSpot (CRM, workflows, reporting) is strongly preferred. Use of AI and AI automation tools to augment your work Experience with customer engagement tools and analytics platforms Excellent communication skills—you can translate technical insights into business actions across teams. A systems-thinker mindset—you’re excited about solving root problems, not just surface-level symptoms. Why Join Us? Mission-driven team with a supportive and fast-paced culture. Work with leaders across Product, Sales, and CS to drive strategic impact. Competitive salary, benefits, and growth opportunities. Flexible work environment.
Company Overview : Engagedly Inc. is a fast-paced growth provider and an award-winning talent management software solution provider. Built upon best practices and decades of research, Engagedly’s People + Strategy platform is evolving performance management, development, and engagement to drive successful organizational outcomes across the globe. Engagedly’s E3 unified platform combines the power of business strategy execution, talent enablement, and employee engagement into one easy-to-use software solution. This niche HRTech space is attracting attention from candidates who love challenges and want to learn new things every day in a product R&D environment. This Opportunity As a Senior DevOps Engineer, you should have a strong background in cloud infrastructure, automation, and continuous integration/deployment processes. You will play a pivotal role in ensuring the reliability, scalability, and efficiency of our systems. We are looking for a candidate with 3-5 yrs of experience in DevOps/Cloud to join our growing team. Responsibilities Key enabler for all development teams to leverage the provided development, testing, and operations infrastructure. Manage and optimize cloud infrastructure on platforms such as AWS. Additional knowledge on Azure / Google Cloud is a plus. Responsible for playing the roles of SysOps/DevOps, connecting both the domains for an integrated environment. Responsible for setting up, managing the IT infrastructure and its integration with different tool chains. Ensure security best practices are integrated into the DevOps processes. Participate in incident response and root cause analysis to prevent future occurrences. Embrace end-to-end ownership and DevOps practices: design, code, test, deploy and monitor your solutions in providing direct value to the Database Team. Proactive approach to identify and implement cutting-edge solutions that enhance system efficiency and drive continuous improvement in our DevOps practices. Skills Required 3-5 yrs of proven experience in DevOps and Cloud concepts Excellent Communication and Analytical skills Expertise in ensuring high availability, recoverability (backup restore), installation and configuration, security, performance tuning and troubleshooting. Experience in building CI/CD pipelines, enabling DevOps for scaling and automating the existing infra with tools like Jenkins, CircleCI, Terraform, Ansible. Innovative mindset in exploring new technologies and methodologies to optimize processes. Why should I join Engagedly? Work independently with your chosen methods to drive results Phenomenal learning experience that contributes to self-development & growth. Great people culture, work environment and freedom of space to work. Competitive compensation with additional employee benefits. If this role sounds exciting, challenging and interesting, then we look forward to hearing from you. All aspects of employment at Engagedly are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Engagedly is proud to be an equal opportunity employer.
Job Title : Talent Management Solutions Consultant Location : USA (Remote) Company Overview Engagedly Inc. is a fast-paced growth provider and an award-winning talent management software solution provider. Built upon best practices and decades of research, Engagedly’s People + Strategy platform is evolving performance management, development, and engagement to drive successful organizational outcomes across the globe. Engagedly’s E3 unified platform combines the power of business strategy execution, talent enablement, and employee engagement into one easy-to-use software solution. This niche HRTech space is attracting attention from candidates who love challenges and want to learn new things every day in a product R&D environment. About The Role The Talent Management Solutions Consultant plays a key role in helping clients understand how Engagedly’s platform—and our intelligent agent, Marissa AI —drive measurable business outcomes. This role bridges the gap between product expertise, project management, and HR strategy , ensuring that every client interaction highlights the value of Engagedly’s integrated suite for performance, engagement, learning, and talent mobility. You’ll work closely with Client HR Leaders, Sales, Product, Account Management, and Support to design and deliver tailored onboarding experiences, drive user adoption and ongoing usage, guide solution design conversations, and position Engagedly as a strategic partner in modernizing HR and people operations. Core Responsibilities Understand client challenges, goals, and success criteria and demonstrate how Engagedly supports the client’s strategy. Translate business needs into Engagedly platform solutions across modules like Goals, Feedback, Learning, Surveys, and Analytics. Deliver high-impact product demonstrations and training sessions . Collaborate with Product and Implementation teams to ensure solution accuracy and seamless client transitions. Contribute to product/training documentation, and configuration support when needed. Serve as a trusted advisor to prospects and internal teams, bringing deep knowledge of HR tech trends Key Skills & Competencies HR Systems & Technical Knowledge Must have had 2+ years in HR/Talent Management roles with experience in running employee performance management, learning & development or onboarding areas. Strong understanding of SaaS technology and HR systems (HCM, HRIS, ATS, L&D, or Performance Management). Ability to translate technical functionality into business value through understanding of inner workings of HR Teams. Experience with platform configuration, data integrations (SSO, APIs), and workflow design. Experience using CRM and project management tools such as Hubspot, and Jira. And design/training programs such as Arcade, Canva, and Loxo. Communication Excellent communication, presentation, and storytelling skills. Deliver timely and thoughtful responses to client emails. Experience leading client-facing trainings or solution workshops. Ability to engage senior HR and IT leaders. Analytical & Strategic Thinking Skilled in identifying pain points and guiding clients to best practice and ideal use cases. Comfortable using data and analytics to tell a performance or engagement story. Understanding of AI in HR and its implications for talent, engagement, and performance. Personal Attributes Curious, collaborative, and customer-obsessed. Thrives in a fast-paced, growth-oriented SaaS environment. Confident presenting to executive audiences and cross-functional stakeholders. What Success Looks Like? Consistent delivery of training and consultative sessions to drive strong implementation. Clients deployed within 90 days of contracting with strong adoption. Increased NRR as clients see value that Engagedly delivers quickly. Contributions to playbooks, training scripts, and solution templates that scale team success. Why should I join Engagedly? Work independently with your chosen methods to drive results Phenomenal learning experience that contributes to self-development & growth. Great people culture, work environment and freedom of space to work. Competitive compensation with additional employee benefits. If this role sounds exciting, challenging and interesting, then we look forward to hearing from you. All aspects of employment at Engagedly are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Engagedly is proud to be an equal opportunity employer.
Job Title: Talent Management Solutions Consultant Location: USA (Remote) Company Overview: Engagedly Inc. is a fast-paced growth provider and an award-winning talent management software solution provider. Built upon best practices and decades of research, Engagedly’s People + Strategy platform is evolving performance management, development, and engagement to drive successful organizational outcomes across the globe. Engagedly’s E3 unified platform combines the power of business strategy execution, talent enablement, and employee engagement into one easy-to-use software solution. This niche HRTech space is attracting attention from candidates who love challenges and want to learn new things every day in a product R&D environment. About the Role: The Talent Management Solutions Consultant plays a key role in helping clients understand how Engagedly’s platform—and our intelligent agent, Marissa AI—drive measurable business outcomes. This role bridges the gap between product expertise, project management, and HR strategy, ensuring that every client interaction highlights the value of Engagedly’s integrated suite for performance, engagement, learning, and talent mobility. You’ll work closely with Client HR Leaders, Sales, Product, Account Management, and Support to design and deliver tailored onboarding experiences, drive user adoption and ongoing usage, guide solution design conversations, and position Engagedly as a strategic partner in modernizing HR and people operations. Core Responsibilities: Understand client challenges, goals, and success criteria and demonstrate how Engagedly supports the client’s strategy. Translate business needs into Engagedly platform solutions across modules like Goals, Feedback, Learning, Surveys, and Analytics. Deliver high-impact product demonstrations and training sessions. Collaborate with Product and Implementation teams to ensure solution accuracy and seamless client transitions. Contribute to product/training documentation, and configuration support when needed. Serve as a trusted advisor to prospects and internal teams, bringing deep knowledge of HR tech trends Key Skills & Competencies: HR Systems & Technical Knowledge Must have had 2+ years in HR/Talent Management roles with experience in running employee performance management, learning & development or onboarding areas. Strong understanding of SaaS technology and HR systems (HCM, HRIS, ATS, L&D, or Performance Management). Ability to translate technical functionality into business value through understanding of inner workings of HR Teams. Experience with platform configuration, data integrations (SSO, APIs), and workflow design. Experience using CRM and project management tools such as Hubspot, and Jira. And design/training programs such as Arcade, Canva, and Loxo. Communication Excellent communication, presentation, and storytelling skills. Deliver timely and thoughtful responses to client emails. Experience leading client-facing trainings or solution workshops. Ability to engage senior HR and IT leaders. Analytical & Strategic Thinking Skilled in identifying pain points and guiding clients to best practice and ideal use cases. Comfortable using data and analytics to tell a performance or engagement story. Understanding of AI in HR and its implications for talent, engagement, and performance. Personal Attributes Curious, collaborative, and customer-obsessed. Thrives in a fast-paced, growth-oriented SaaS environment. Confident presenting to executive audiences and cross-functional stakeholders. What Success Looks Like? Consistent delivery of training and consultative sessions to drive strong implementation. Clients deployed within 90 days of contracting with strong adoption. Increased NRR as clients see value that Engagedly delivers quickly. Contributions to playbooks, training scripts, and solution templates that scale team success. Why should I join Engagedly? Work independently with your chosen methods to drive results Phenomenal learning experience that contributes to self-development & growth. Great people culture, work environment and freedom of space to work. Competitive compensation with additional employee benefits. If this role sounds exciting, challenging and interesting, then we look forward to hearing from you. All aspects of employment at Engagedly are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Engagedly is proud to be an equal opportunity employer.
Company Overview : Engagedly Inc. is a fast-paced growth provider and an award-winning talent management software solution provider. Built upon best practices and decades of research, Engagedly's People + Strategy platform is evolving performance management, development, and engagement to drive successful organizational outcomes across the globe. Engagedly's E3 unified platform combines the power of business strategy execution, talent enablement, and employee engagement into one easy-to-use software solution. This niche HRTech space is attracting attention from candidates who love challenges and want to learn new things every day in a product R&D environment. This Opportunity As a Senior DevOps Engineer, you should have a strong background in cloud infrastructure, automation, and continuous integration/deployment processes. You will play a pivotal role in ensuring the reliability, scalability, and efficiency of our systems. We are looking for a candidate with 3-5 yrs of experience in DevOps/Cloud to join our growing team. Responsibilities Key enabler for all development teams to leverage the provided development, testing, and operations infrastructure. Manage and optimize cloud infrastructure on platforms such as AWS. Additional knowledge on Azure / Google Cloud is a plus. Responsible for playing the roles of SysOps/DevOps, connecting both the domains for an integrated environment. Responsible for setting up, managing the IT infrastructure and its integration with different tool chains. Ensure security best practices are integrated into the DevOps processes. Participate in incident response and root cause analysis to prevent future occurrences. Embrace end-to-end ownership and DevOps practices: design, code, test, deploy and monitor your solutions in providing direct value to the Database Team. Proactive approach to identify and implement cutting-edge solutions that enhance system efficiency and drive continuous improvement in our DevOps practices. Skills Required 3-5 yrs of proven experience in DevOps and Cloud concepts Excellent Communication and Analytical skills Expertise in ensuring high availability, recoverability (backup restore), installation and configuration, security, performance tuning and troubleshooting. Experience in building CI/CD pipelines, enabling DevOps for scaling and automating the existing infra with tools like Jenkins, CircleCI, Terraform, Ansible. Innovative mindset in exploring new technologies and methodologies to optimize processes. Why should I join Engagedly Work independently with your chosen methods to drive results Phenomenal learning experience that contributes to self-development & growth. Great people culture, work environment and freedom of space to work. Competitive compensation with additional employee benefits. If this role sounds exciting, challenging and interesting, then we look forward to hearing from you. All aspects of employment at Engagedly are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Engagedly is proud to be an equal opportunity employer.
Job Title : Talent Management Solutions Consultant Location : USA (Remote) Company Overview Engagedly Inc. is a fast-paced growth provider and an award-winning talent management software solution provider. Built upon best practices and decades of research, Engagedly’s People + Strategy platform is evolving performance management, development, and engagement to drive successful organizational outcomes across the globe. Engagedly’s E3 unified platform combines the power of business strategy execution, talent enablement, and employee engagement into one easy-to-use software solution. This niche HRTech space is attracting attention from candidates who love challenges and want to learn new things every day in a product R&D environment. About The Role The Talent Management Solutions Consultant plays a key role in helping clients understand how Engagedly’s platform—and our intelligent agent, Marissa AI —drive measurable business outcomes. This role bridges the gap between product expertise, project management, and HR strategy , ensuring that every client interaction highlights the value of Engagedly’s integrated suite for performance, engagement, learning, and talent mobility. You’ll work closely with Client HR Leaders, Sales, Product, Account Management, and Support to design and deliver tailored onboarding experiences, drive user adoption and ongoing usage, guide solution design conversations, and position Engagedly as a strategic partner in modernizing HR and people operations. Core Responsibilities Understand client challenges, goals, and success criteria and demonstrate how Engagedly supports the client’s strategy. Translate business needs into Engagedly platform solutions across modules like Goals, Feedback, Learning, Surveys, and Analytics. Deliver high-impact product demonstrations and training sessions . Collaborate with Product and Implementation teams to ensure solution accuracy and seamless client transitions. Contribute to product/training documentation, and configuration support when needed. Serve as a trusted advisor to prospects and internal teams, bringing deep knowledge of HR tech trends Key Skills & Competencies HR Systems & Technical Knowledge Must have had 2+ years in HR/Talent Management roles with experience in running employee performance management, learning & development or onboarding areas. Strong understanding of SaaS technology and HR systems (HCM, HRIS, ATS, L&D, or Performance Management). Ability to translate technical functionality into business value through understanding of inner workings of HR Teams. Experience with platform configuration, data integrations (SSO, APIs), and workflow design. Experience using CRM and project management tools such as Hubspot, and Jira. And design/training programs such as Arcade, Canva, and Loxo. Communication Excellent communication, presentation, and storytelling skills. Deliver timely and thoughtful responses to client emails. Experience leading client-facing trainings or solution workshops. Ability to engage senior HR and IT leaders. Analytical & Strategic Thinking Skilled in identifying pain points and guiding clients to best practice and ideal use cases. Comfortable using data and analytics to tell a performance or engagement story. Understanding of AI in HR and its implications for talent, engagement, and performance. Personal Attributes Curious, collaborative, and customer-obsessed. Thrives in a fast-paced, growth-oriented SaaS environment. Confident presenting to executive audiences and cross-functional stakeholders. What Success Looks Like? Consistent delivery of training and consultative sessions to drive strong implementation. Clients deployed within 90 days of contracting with strong adoption. Increased NRR as clients see value that Engagedly delivers quickly. Contributions to playbooks, training scripts, and solution templates that scale team success. Why should I join Engagedly? Work independently with your chosen methods to drive results Phenomenal learning experience that contributes to self-development & growth. Great people culture, work environment and freedom of space to work. Competitive compensation with additional employee benefits. If this role sounds exciting, challenging and interesting, then we look forward to hearing from you. All aspects of employment at Engagedly are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Engagedly is proud to be an equal opportunity employer.
As a Talent Management Solutions Consultant at Engagedly Inc., you will play a crucial role in helping clients comprehend how Engagedly's platform, along with the intelligent agent Marissa AI, drive measurable business outcomes. Your responsibilities will involve bridging the gap between product expertise, project management, and HR strategy to ensure that every client interaction showcases the value of Engagedly's integrated suite for performance, engagement, learning, and talent mobility. **Core Responsibilities:** - Understand client challenges, goals, and success criteria and demonstrate how Engagedly supports the client's strategy. - Translate business needs into Engagedly platform solutions across modules like Goals, Feedback, Learning, Surveys, and Analytics. - Deliver high-impact product demonstrations and training sessions. - Collaborate with Product and Implementation teams to ensure solution accuracy and seamless client transitions. - Contribute to product/training documentation, and configuration support when needed. - Serve as a trusted advisor to prospects and internal teams, bringing deep knowledge of HR tech trends. **Key Skills & Competencies:** - Must have had 2+ years in HR/Talent Management roles with experience in running employee performance management, learning & development, or onboarding areas. - Strong understanding of SaaS technology and HR systems (HCM, HRIS, ATS, L&D, or Performance Management). - Ability to translate technical functionality into business value through understanding of inner workings of HR Teams. - Experience with platform configuration, data integrations (SSO, APIs), and workflow design. - Experience using CRM and project management tools such as Hubspot, and Jira. And design/training programs such as Arcade, Canva, and Loxo. **Personal Attributes:** - Curious, collaborative, and customer-obsessed. - Thrives in a fast-paced, growth-oriented SaaS environment. - Confident presenting to executive audiences and cross-functional stakeholders. If you find the role exciting, challenging, and interesting, Engagedly offers you the opportunity to: - Work independently with your chosen methods to drive results - Experience phenomenal learning that contributes to self-development & growth. - Be a part of a great people culture, work environment, and freedom of space to work. - Receive competitive compensation with additional employee benefits. **Note:** All aspects of employment at Engagedly are based on merit, competence, and performance. The company is committed to embracing diversity and creating an inclusive environment for all employees, making Engagedly an equal opportunity employer.,
Company Overview Engagedly Inc. is a fast-paced growth provider and an award-winning talent management software solution provider. Built upon best practices and decades of research, Engagedly’s People + Strategy platform is evolving performance management, development, and engagement to drive successful organizational outcomes across the globe. Engagedly’s E3 unified platform combines the power of business strategy execution, talent enablement, and employee engagement into one easy-to-use software solution. This niche HRTech space is attracting attention from candidates who love challenges and want to learn new things every day in a product R&D environment. The Opportunity The Associate – Customer Support plays a key role in ensuring a smooth and positive experience for our customers. You will be responsible for handling customer queries, troubleshooting issues, and providing timely, accurate resolutions through various support channels. In addition, you will maintain detailed case logs, follow standard operating procedures, and ensure consistent adherence to service-level expectations. You will also escalate recurring or critical issues to the relevant teams, contribute to knowledge-base improvements, and support process enhancements based on customer feedback. Ensuring clear communication, empathy, and a customer-first mindset throughout every interaction will be central to this role. As you grow, you will also help identify trends, share insights with supervisors, and support team readiness by participating in training and quality initiatives. Responsibilities Respond to customer inquiries and technical support tickets via email and chat within defined SLAs. Troubleshoot software configuration, integration, and functionality-related issues with logging in Jira/HubSpot. Perform initial triage and categorize tickets by complexity and issue type. Handle 15–20 tickets per day with First Response Time target: Collaborate with Product and Engineering teams on bugs and feature requests. Contribute to documentation, troubleshooting guides, and FAQs. Night Shift on Rotation Provide continuous support during night/early morning hours. Maintain detailed ticket handoff notes for the next shift. Participate in process improvement initiatives (AHT reduction, CSAT enhancement). Operational Excellence - Meet productivity benchmarks: AHT: 25–35 minutes FCR: 40%+ CSAT: 90%+ Stay updated on platform features and product enhancements through regular training. Required Skills Bachelor's degree with 2 to 3 years of relevant work experience. Problem-solving and logical troubleshooting ability. Multitasking and time-management skills to handle multiple tickets or calls. Basic technical aptitude to understand product features and common issues. Familiarity with HubSpot and customer support tools (e.g., helpdesks, ticketing systems) Customer-first mindset with a focus on delivering high-quality service If this role sounds exciting, challenging, and interesting, then we look forward to hearing from you. All aspects of employment at Engagedly are based on merit, competence, and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Engagedly is proud to be an equal-opportunity employer. To learn more about Engagedly, visit: https://engagedly.com/