Company Overview Engagedly Inc. is a fast-paced growth provider and an award-winning talent management software solution provider. Built upon best practices and decades of research, Engagedly’s People + Strategy platform is evolving performance management, development, and engagement to drive successful organizational outcomes across the globe. Engagedly’s E3 unified platform combines the power of business strategy execution, talent enablement, and employee engagement into one easy-to-use software solution. This niche HRTech space is attracting attention from candidates who love challenges and want to learn new things every day in a product R&D environment. The Opportunity Quality Assurance Engineer role plays an important part in our company’s product development process. You will be responsible for the successful delivery of product enhancements and new developments within the required period. In addition, you will be maintaining the test plans, test coverage, ensuring the reusability of tests and identifying automated tests. You will also provide reporting test metrics and progress reports to the test manager and related stakeholders all throughout the phases of SDLC. You should hold an engineering background and enjoy providing end-to-end solutions to software quality problems. You should monitor all stages of software development to identify and resolve system malfunctions to meet quality standards. Responsibilities Create detailed, comprehensive and well-structured test plans and test cases. Estimate, prioritize, plan and coordinate testing activities. Plan and perform thorough regression testing across various supported platforms. Taking up presentations during the sprint demo and communications to stakeholders. Work along with the designers, developers and product managers for planned and quality release. Triage bugs reported and work towards reducing the number of client bugs reported in production. Required Skills Bachelor's degree in computer science, Information Systems or the equivalent combination of education, and training with 1 to 2 years of relevant work experience. Experience with Web, Mobile and API testing. Experience / Knowledge of web and mobile automation testing. Good to have knowledge on Performance testing using Jmeter. Experience in writing clear, concise and comprehensive test cases. Experience with context driven testing / Exploratory testing and ability to think out of the box for test ideas. Experience working in an agile/scrum teams and fast paced environment. Hands on experience on test management tools like Jira, Zephyr and Confluence Experience working in product oriented QA teams. Good to have: ISTQB certification If this role sounds exciting, challenging, and interesting, then we look forward to hearing from you. All aspects of employment at Engagedly are based on merit, competence, and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Engagedly is proud to be an equal-opportunity employer. To learn more about Engagedly, visit: https://engagedly.com/
Company Overview : Engagedly Inc. is a fast-paced growth provider and an award-winning talent management software solution provider. Built upon best practices and decades of research, Engagedly’s People + Strategy platform is evolving performance management, development, and engagement to drive successful organizational outcomes across the globe. Engagedly’s E3 unified platform combines the power of business strategy execution, talent enablement, and employee engagement into one easy-to-use software solution. This niche HRTech space is attracting attention from candidates who love challenges and want to learn new things every day in a product R&D environment. This Opportunity As a Marketing Intern, you will work closely with our marketing team to support growth-focused initiatives. You will dig into content, market research, and find creative, unconventional ways to get things done. We are looking for fresh a graduate/postgraduate (preferably from Marketing background) to join our growing team. Responsibilities Support SEO initiatives such as keyword research, on-page updates, and link building. Assist in creating and repurposing content for blogs, landing pages, and social media channels. Conduct market research to uncover industry trends, monitor competitors, and spot new growth opportunities. Use AI tools (like ChatGPT, Jasper, etc.) to draft content, generate ideas, and create basic visual assets. Experiment with new tools or shortcut hacks to deliver results creatively and efficiently. Contribute ideas for growth experiments and support their execution. Skills Required Fresh graduate/postgraduate, preferably from Marketing background. Basic understanding of inbound marketing. Curious mindset - you love researching and figuring things out. Comfortable trying and learning new AI tools. Good written English skills. Proactive and self-starter attitude. Why should I join Engagedly? Phenomenal learning experience that contributes to self-development & growth. Great people culture, work environment and freedom of space to work. If this role sounds exciting, challenging and interesting, then we look forward to hearing from you. All aspects of employment or internship at Engagedly are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Engagedly is proud to be an equal opportunity employer.
Are you passionate about using data and process design to drive real impact across the customer journey? Do you enjoy digging into how clients use a product, where they get stuck, and what helps them succeed? If so, we’re looking for you. We’re a fast-growing B2B SaaS company that helps organizations build highly engaged, high performance teams As we scale, we’re investing in the way we serve and grow our customer base. That’s where you come in. What You’ll Own And Achieve In This Role As our Customer Operations Analyst / Process Analyst, you’ll be the engine behind improving how we onboard, retain, and grow customers. This is not a back-office reporting role—it’s a strategic seat that will influence Product, Customer Success, and Revenue Growth. Here’s what success looks like in your first 12 months : Key Outcomes You’ll Drive Reduce time-to-value by 30% by auditing and redesigning the onboarding process to remove friction and improve handoffs. Increase feature utilization by 20% across key customer segments by building usage dashboards and partnering with CS and Product on adoption playbooks. Build a predictive customer health model that flags at-risk accounts with 80%+ accuracy at least 60 days in advance. Define and launch a service effectiveness framework with 3–5 key metrics (e.g., onboarding success, CSAT, support SLAs) to track and improve delivery outcomes. Identify 15–20 qualified upsell opportunities/month using a scoring model based on product usage, engagement, and customer profiles. Automate 5+ manual workflows or reports across the CS and Revenue Ops team to improve efficiency and reduce redundant work. What You’ll Be Doing Day-to-Day Analyze platform usage data to uncover trends in adoption, friction, and product ROI. Partner with Customer Success to improve onboarding, success planning, and health tracking processes. Work with Product to surface customer feedback and usage gaps. Build scalable reporting frameworks using tools like Looker, Excel, SQL, and HubSpot. Monitor the full customer lifecycle and identify early warning signs of churn. Support Sales and CS teams with insights for QBRs, expansion plays, and renewals. Automate insights and reporting with tools like Zapier, HubSpot workflows, and dashboards. What You Bring Ideally a Bachelors or Masters in Operations Management/Research, Statistics, Industrial Engineering, Process Management related field 2–5 years of experience in Customer Operations, Business/Process Analysis, Customer Success Ops, or a similar role in a B2B SaaS environment. Strong analytical and modeling skills—you’re fluent in using data to drive decisions. Working knowledge of HubSpot (CRM, workflows, reporting) is strongly preferred. Use of AI and AI automation tools to augment your work Experience with customer engagement tools and analytics platforms Excellent communication skills—you can translate technical insights into business actions across teams. A systems-thinker mindset—you’re excited about solving root problems, not just surface-level symptoms. Why Join Us? Mission-driven team with a supportive and fast-paced culture. Work with leaders across Product, Sales, and CS to drive strategic impact. Competitive salary, benefits, and growth opportunities. Flexible work environment.