Job Summary: We are looking for a proactive and detail-oriented Customer Success Representative (CSR) to support our teleradiology services. The CSR will handle calls from clients and radiologists, help to resolve issues related to scans or reports, and ensure smooth communication between Radiologist & Clients. Good communication and problem-solving skills, along with a calm and professional attitude, are essential for this role. Responsibilities: Answer and manage incoming calls/messages from Clients, Technicians, and Radiologists professionally and promptly. Address scan, report, or technical queries in real-time, ensuring accurate and timely resolution. Coordinate with radiologists to ensure proper case allocation, timely reporting, and follow-ups if needed. Maintain effective communication across all stakeholders to avoid delays or misunderstandings. Escalate unresolved issues to the concerned team or supervisor when required. Maintain a calm, positive, and solution-focused approach during high-pressure or emergency situations.
Job description Job Title: Radiologist Onboarding Coordinator Location: Navi Mumbai (Work From Office) Employment Type: Full-Time About Us: Endimension Technology Pvt. Ltd. is a fast-growing healthcare technology company specializing in AI-powered radiology solutions and nationwide teleradiology services. We work with a network of expert radiologists to deliver high-quality diagnostic reporting across India. As our network expands, we are seeking a dedicated Junior Radiologist Onboarding Coordinator to ensure smooth and efficient onboarding for radiologists from various regions, including Karnataka, Maharashtra, Delhi, and beyond. Position Overview: In this role, you will be the primary point of contact for radiologists joining our network, managing the onboarding process from initial engagement to active participation in our reporting workflows. You will coordinate between radiologists and internal teams to ensure a seamless experience. Key Responsibilities: Coordinate and manage end-to-end onboarding processes for new radiologists. Serve as the first point of contact for onboarding-related queries and documentation. Collaborate with internal teams (Operations, IT, Scheduling) to set up radiologists on our platforms. Guide radiologists through company workflows, reporting systems, and quality protocols. Maintain detailed onboarding records and trackers for internal reporting. Build positive relationships to ensure radiologist engagement and satisfaction. Support onboarding efforts for radiologists from multiple states, including Karnataka, Maharashtra, and Delhi. Qualifications: Bachelor’s degree in healthcare administration, life sciences, or related fields. 1–3 years of relevant experience in healthcare coordination, onboarding, or service delivery (preferred). Excellent communication and interpersonal skills. Strong organizational and multitasking abilities. Proficiency in MS Office; familiarity with onboarding or CRM tools is a plus. Fluency in English and Hindi; knowledge of regional languages is an advantage. What We Offer: Competitive salary package. Opportunity to work in a fast-paced, growing healthcare technology company. Exposure to nationwide radiology operations & healthcare solutions. Supportive and collaborative team environment. Application Process: Interested candidates can send their CV to billdesk@endimension.com with the subject line: Application –Radiologist Onboarding Coordinator. Job Type: Full-time Pay: ₹240,000.00 - ₹336,000.00 per year Benefits: Health insurance Paid sick time Paid time off Work Location: In person