End User Technology

Job Description

Job_Description":" Job Title: End User Technology No of Years: 5+ exp Location: Pune Shift: Rotational Shift 5 Days Work from office Notice Period: Immediate Job Description- Excellent communication skills, including oral, written and presentation skills. Ability to communicate effectively with peers, end users, and all levels of technology teams. Good working knowledge of network technologies. Familiar with identifying and resolving basic network issues pertaining to computer connectivity on the network. Communication skills to work effectively with team members, support personnel and clients, ability to work as part of team or independently. New Hire onboarding, assets management. Identifying, diagnosing, and resolving hardware\\Software mainframe issue. Installing and up grading software Bloomberg/Audio Video setting up meetingand helping while configuring software. VDI, Citrix, login\\performance issue. general support with project coordination. Assisting with technical flaw with soft phone, mails, Zoom and bitlocker login issue. Network related issues like LAN/WAN connecting problem network access performance issue. Coordinating with internal and external support teams for timely fix. Coordinating with maintenance agreement for warranty/repairing hardware covered under HP/Dell/Poly etc. Assisting with peripheral like printers, scanners, cabling systems LAN network interface for access points. Supporting team and documenting process and training team members. Technical knowledge on MS AD, DNS, DHCP TCP/IP. Flexible to work in rotational shifts monthly once depending on shift requirement. Ability to organise and prioritise workload while working under pressure but still meeting deadlines. Flexibility to work in one of the shifts to provide round the clock support. ","