Ellisys India Pvt Ltd

Title: Field Application Engineer We are looking for a Field Application Engineer to work in our Bangalore/INDIA region. We offer an interesting position to work with the cutting-edge video equipment. Since our customers are big global companies, we appreciate a person who likes to work in international environment and can fluently communicate in English. Job description Objectives of this role: As a Field Application Engineer, you will provide clients facing, telephone and email pre- sales and post-sales technical support (trouble shooting hardware & software issues), recommend products and solutions, and train resellers and end users on Video & USB- C test equipment. Travel and on-site support will occasionally be required. Responsibilities: - Help Unigraf customers to use Unigraf products (SW updates, troubleshooting, training) - Get a quick understanding of product-line & oerings to be able to position Unigraf products for Client's application needs & accordingly suggest appropriate products. - Develop capabilities to show test application demos to customers - Research, diagnose, troubleshoot, identify, and resolve client's technical issues related to Unigraf products. Provide onsite technical support as necessary. - Collect feedback about required bugfixes and new feature ideas and deliver them to R&D - Participate in new feature validation in release testing to get understanding of latest features - Create training materials / content & conduct technical training for clients - Help customers to develop test automation applications with Unigraf products Required Skills and experience: Required skills and qualifications - Language skills: English (fluent) - Technical expertise, Critical thinking, Problem Solving, Excellent Communication Skills - Diploma / Bachelors in Electronics & related - More than 5 years working experience as Service Engineer / FAE, Embedded systems developer - Strong background & proven experience with HW and SW systems & Trouble shooting. - Customer service skills gained in working with international customers - Maintain knowledge of industry trends and client needs and communicate information to appropriate internal stakeholders. - Good English communication skills and inter-personal skills to enable global and cross- functional engagements, plus ability to read, comprehend and explain engineering drawings and technical documents. - Self-motivated, self-disciplined, and well organized. Preferred Skills: - Knowledge of Python and scripting (Shell, TCL) is an advantage • Experience with production line support and factory clients is a plus. • Knowledge in application support for multiple platforms (Window, Linux, MacOS) • Prior experience with the Display interfaces such as DisplayPort, HDMI, etc and / high speed communication interfaces. • Interest & Ability to learn video protocol, testing for DisplayPort, HDMI and USB-C (power delivery) • Experience in front end/ user interface and test automation are advantage