What is in it for you Put your name to a one-of-its kind product that is revolutionizing a niche segment in healthcare Be a part of an aggressively growing organization with opportunities to learn new skills and sharpen existing ones Work in a culture that truly believes “every idea has merit in it”, and bring your best innovation forward. Work with a network of global teams and experienced leaders in healthcare Collaborate with and get mentored by some of the industry’s best and brightest. Element5’s team is built of radical individuals with armoires of achievements Build a truly scalable and secure SaaS product with bots and elegant architectural & design solutions What we ask you to bring with you: 7-12 Years of overall experience with a proven track record as a software Engineer. Proven experience in software development using Java/J2EE. A passion for architecture and for developing robust, scalable software systems Intricate understanding of architectural and design choices, deep knowledge on one or more tech stacks, ability to identify alternative tech choices and trade-offs Ability to identify feasible alternatives and select optimal choice of data structures and advanced algorithms Experience with Microservices and Cloud Native applications on AWS. Experience in designing and building large distributed systems and exposure to a variety of large scale persistent systems including large databases like MongoDB, ElasticSearch Should have sound knowledge of Design patterns and SOLID Design Principles Experience implementing great development practices: unit testing, TDD, agile methodology Qualification: We don’t care. Any degree works well for us Show more Show less
About Element5 Element5 is on a mission to transform the way post-acute care organizations work. Founded in 2019 with $48.5 million in funding, Element5 is at the forefront of healthcare innovation. We’re leveraging Agentic AI and intelligent automation to transform administrative workflows in post-acute care, enabling healthcare professionals to focus more on patient outcomes and less on paperwork. Our Neos AI platform represents our latest innovation in intelligent workflow automation, streamlining processes and setting a new benchmark in healthcare efficiency. We’re fast-paced, supercharged, and moving at the speed of light. Our team is made of industry veterans who have built several successful products for healthcare and IT, and are now on the most meaningful mission of our lives. Collectively, we impact improvements in care quality for millions of patients by freeing up healthcare teams from burdens of compliance and regulations. Element5 is looking for Senior Platform Engineer with functional and technical capabilities to design automation solutions for post-acute care business workflows. As part of our engineering team, you’ll play a critical role in shaping the backbone of our AI-powered platform, contributing to systems that are redefining how care is delivered across the industry. The right candidate comes with a passion to build world class products, an entrepreneurial mindset, and a drive to leave a mark in healthcare technology. Read more about Neos here:: Neos | Agentic AI for Post Acute What your role will look like Collaborate with Technical Architects to design frameworks and be responsible for development, creation, testing and documenting of systems as per business requirements and in accordance with agreed timelines and quality standards, and in conformance with development process and tools being used Design, coordinate and execute pilots, prototypes or proof of concepts to evaluate new technologies, tools and frameworks Work with the development to design scalable data-driven analytical solutions and infrastructures, including technical feasibility and proposal development for storage, processing and consumption Own the responsibility of Scaling, Performance and Quality for the team. Design & set up best practices to help the team achieve business outcomes Drive the adoption of these best practices around coding, design, quality, and performance in teams Implement new features and enhancements to address issues in complex systems Lead and be the technical mentor to the team, drive technology, tool choices and be responsible for all of them What is in it for you Put your name to a one-of-its kind product that is revolutionizing a niche segment in healthcare Not just CRUD business applications. Work on challenging projects like a robust distributed platform to manage a self-healing swarm of bots on unreliable network/computers Work with completely data-driven Low-code platforms Work in a culture that truly believes “every idea has merit in it”, and bring your best innovation forward Collaborate with and get mentored by some of the industry’s best and brightest. Element5’s team is built of radical individuals with armoires of achievements Build a truly scalable and secure SaaS product with bots and elegant architectural & design solutions Should have strong experience in decision making and stakeholder management with regard to Design/Technology Choices, Platform Standards Should have experience in providing direction and high-level architectural blueprints for Platform Development What we ask you to bring with you 9-13 years of overall experience with a proven track record as a Software Engineer A passion for architecture and for developing robust, scalable software systems Intricate understanding of architectural and design choices, deep knowledge on one or more tech stacks, ability to identify alternative tech choices and trade-offs Ability to identify feasible alternatives and select optimal choice of data structures and advanced algorithms Proven experience in software development and coding in various languages (Java, J2EE etc.) Knowledge of workflow tools like Airflow, Temporal or similar Experience with Microservices and Cloud Native applications on AWS. Experience in designing and building large distributed systems and exposure to a variety of large scale persistent systems including large databases like MongoDB, ElasticSearch Experience on distributed cache like Redis Should have sound knowledge of Design patterns and SOLID Design Principles Experience implementing great development practices: unit testing, TDD, agile methodology Experience in any of the monitoring tools like Datadog or similar
About Element5 Element5 is on a mission to transform the way post-acute care organizations work. Using AI and RPA, we're automating complex and repetitive tasks, so teams can focus on better patient outcomes. In short, if post-acute teams are spending too much time on administrative work, Element5's digital assistants can take over for them. We’re fast-paced, supercharged, and moving at the speed of light. Our team is made of industry veterans who have built several successful products for healthcare and IT, and are now on the most meaningful mission of our lives. Collectively, we impact improvements in care quality for millions of patients by freeing up healthcare teams from burdens of compliance and regulations. Recently,Element5 raised $48.5 million in seed funding and operates with offices in San Jose, California and Chennai, India. Please visit our website at https://www.e5.ai/ Position Overview: The Support Manager plays a vital role in facilitating efficient and effective technical and client support services for the organization. This position involves direct, hands-on management of tech and client support activities, collaborating with other internal teams and stakeholders, and ensuring timely resolution of all production issues. The Support Manager serves as the direct central point of contact for clients and internal teams on support-related inquiries. He acts as a liaison between clients, technical support staff, CSMs, and other departments. Key Responsibilities: 1. Support Management: Serve as the primary contact for clients seeking support and production tech issues, triage and assign support tickets to appropriate resources/teams. Monitor support/ticket queues and provide timely response, updates,and resolution of client inquiries and production issues. Coordinate and schedule support activities, handle hand-offs & meetings, and manage support roster. Act as the incident/fire captain in case of production incidents/fires. Monitor and evaluate support metrics, such as response time, resolution time, client satisfaction, and ticket volume, to identify areas for improvement. Build and manage the tech and client support team members. 2. Communication and Collaboration: Collaborate with cross-functional teams, such as technical support, delivery team, and client success to facilitate knowledge sharing, client communication and issue resolution. Maintain regular communication with clients, providing updates on the status of their inquiries and ensuring a high level of client satisfaction. Act as a liaison between clients and internal teams, conveying client feedback, needs, and expectations to relevant stakeholders. 3. Documentation and Knowledge Management: Maintain accurate records of client interactions, support activities, and issue resolutions in a ticketing system. Analyze client feedback and support data to identify trends, recurring issues, and areas for improvement, and create or update documentation for faster issue resolution. Create MIS presentations, reports and dashboards on production issues and client inquiries. Qualifications and Skills: ● Expected experience: 12+ years with at least 5 years experience managing a support team. ● Previous experience in a tech and client support or coordination or management role within a SaaS/technology solutions team. ● Experience in handling 24/7 support and working with geographically dispersed teams. ● Excellent communication skills, both written and verbal, with the ability to articulate technical concepts to non-technical individuals. ● Problem-solving skills and the ability to analyze information to identify root causes and recommend appropriate solutions. ● Strong organizational and time management skills, with the ability to prioritize and multitask effectively. ● Proficiency in using support tools and systems, such as ticketing systems, CRM software, and knowledge bases. ● Ability to work well in a team environment, collaborating with colleagues and stakeholders at various levels. ● Flexibility and adaptability to work in a fast-paced and dynamic environment. ● ITIL certification is a plus.