Job Description Job Summary: Responds to customer inquiries, expedites critical orders, communicates dispositions, researches and resolves issues, and researches orders. Principal Responsibilities: May provide quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems and/or other such support to sales team members and/or external customers. Identifies, investigates, and participates in opportunities to improve processes and procedures, to include various key performance metrics. Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with consumer laws. Maintains and updates electronic and/or hard copy records as required. Other duties as assigned. Job Level Specifications: Acquired and applies working knowledge of the organization, job, practices and procedures to be proficient in all aspects of job. Performs functions semi-routine in nature and recognizes the need for occasional alternative solutions. Work is performed independently, with minimal supervision. Able to establish priorities and manage time to complete work. Collaboration with other departments or teams may be required to perform role. May frequently respond to requests from others, internally or externally. Impact of decisions may affect the department. Errors may result in loss of time, resources and/or customer satisfaction. Work Experience: Typically requires a minimum of two years of related experience. Education and Certification(s): High School Diploma or equivalent Distinguishing Characteristics: Must have computer, email, phone, communication and problem solving skills. Must be able to multi-task and work in a fast paced environment. May require fluency in more than one language. Other Benefits : Medical Benefits, Quarterly Bonus, Shift Allowance, Cab Facility for all shifts apart from India Shift Shift Time : ANZ : 4:30AM to 1:30PM or 3:30AM to 12:30PM ASEAN : 6:30AM to 3:30PM India : 9:00AM to 6:00PM EMEA : 1PM to 10PM US : 6:30PM to 3:30AM Interested candidates can directly walk in from Monday to Thursday between 9AM to 5PM. Interview will take place at: D Block, 11th Floor, IBC Knowledge Park, 4/1, Bannerghatta Main Rd, Bhavani Nagar, S.G. Palya, Bengaluru, Karnataka 560029 Documents to carry: ID card Resume POC: Shilpa/Shiva