Create and update product listings across platforms (Amazon, Flipkart, Shopify, etc.) Ensure accurate product descriptions, pricing, and specifications. Optimize listings for SEO and discoverability. Coordinate with warehouse and logistics teams for timely dispatch. Handle returns, cancellations, and refunds efficiently. Track stock levels and raise alerts for replenishment. Coordinate with procurement and warehousing teams. Address customer queries, complaints, and reviews via email or platform dashboards. Collaborate with customer service teams for resolution of issues Monitor seller metrics and work on improving performance scores. Maintain daily, weekly, and monthly reports on sales, returns, and stock. Requirements Bachelor’s degree in Business Administration, Commerce, or related field. 1–3 years of experience in e-commerce operations or similar role. Familiarity with e-commerce platforms like Amazon Seller Central, Flipkart Seller Hub, Shopify, WooCommerce, etc. Strong MS Excel skills (VLOOKUP, Pivot Tables, etc.) Ability to multitask and work under pressure. Job Type: Full-time Pay: ₹20,000.00 - ₹30,000.00 per month Schedule: Day shift Ability to commute/relocate: Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (Required) Work Location: In person

Handle inbound calls, emails, and WhatsApp inquiries from clients. Provide information about products, order status, production timelines, and delivery schedules. Coordinate with internal teams (production, design, dispatch) to update customers on order progress. Track production milestones and proactively communicate delays or updates. Escalate critical issues to relevant departments and ensure timely resolution. Follow up with customers post-resolution to ensure satisfaction. Maintain records of customer interactions, order details, and issue resolutions. Prepare weekly reports on customer feedback, complaint types, and resolution times. Assist in collecting feedback and maintaining long-term client relationships. Requirements Bachelor’s degree in Business, Communications, or a related field. 1–3 years of experience in customer service, preferably in textiles, apparel, or manufacturing and any related field. Excellent verbal and written communication skills (English and regional languages if applicable). Proficiency in Microsoft Office (Excel, Word, Outlook) and CRM software. Job Type: Full-time Pay: ₹20,000.00 - ₹35,000.00 per month Schedule: Day shift Ability to commute/relocate: Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (Required) Work Location: In person

Create and update product listings across platforms (Amazon, Flipkart, Shopify, etc.) Ensure accurate product descriptions, pricing, and specifications. Optimize listings for SEO and discoverability. Coordinate with warehouse and logistics teams for timely dispatch. Handle returns, cancellations, and refunds efficiently. Track stock levels and raise alerts for replenishment. Coordinate with procurement and warehousing teams. Address customer queries, complaints, and reviews via email or platform dashboards. Collaborate with customer service teams for resolution of issues Monitor seller metrics and work on improving performance scores. Maintain daily, weekly, and monthly reports on sales, returns, and stock. Requirements Bachelor’s degree in Business Administration, Commerce, or related field. 1–3 years of experience in e-commerce operations or similar role. Familiarity with e-commerce platforms like Amazon Seller Central, Flipkart Seller Hub, Shopify, WooCommerce, etc. Strong MS Excel skills (VLOOKUP, Pivot Tables, etc.) Ability to multitask and work under pressure. Job Type: Full-time Pay: ₹20,000.00 - ₹30,000.00 per month Schedule: Day shift Ability to commute/relocate: Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (Required) Work Location: In person