IT Operations Infrastructure Consultant [Prometheus & Grafana] - EG CloudOps At EG, we develop software for our customers so they can focus on their profession. Our industry-specific software is built by peers from the industry, and backed by the scale of EG for stability, innovation, and security. We are committed to advancing industries by tackling big challenges such as resource use, efficiency, and sustainability. We are a thriving global workforce of 3000+ employees, with a 850+ strong team based in Mangaluru, India. We have a people first culture fostering innovation, collaboration and continuous learning Join us in creating software that works for people, not software that makes people work. Visit our career page to meet some of your future colleagues, explore our culture, and watch our video "We Make a Difference". We are looking for an experienced and independent L3-Engineer with a deep understanding of Grafana and Prometheus to join our CloudOps team . In this role, you will be responsible for maintaining, optimizing, and advancing our monitoring and observability systems. Your expertise will be critical in ensuring the reliability, performance, and scalability of our infrastructure. You will be owning the overall health, availability and configurations of Grafana and Prometheus solutions based on Kubernetes cluster. Are you ready to be part of an amazing team of 20 engineers who are the backbone of our operations? At CloudOps, we manage, support, and troubleshoot over 3000 servers and our large iPower farm that runs over 150 different products. Our mission is to ensure our IT platforms operate smoothly with minimal downtime. Were looking for passionate individuals to join our dynamic and energetic team. If you thrive in a fast-paced environment and love solving complex challenges, CloudOps is the place for you! Key responsibilities: Grafana and Prometheus Administration for more than 3,000 VMs and services Configure, maintain, and scale Grafana and Prometheus instances. Develop and implement custom dashboards for monitoring key metrics. Troubleshoot issues, ensure data accuracy, and optimize query performance. Adding new hosts and services, reconfiguring existing ones Monitoring and Alerting: Design and manage alerting rules for proactive issue identification and resolution. Continuously improve and expand monitoring coverage to meet evolving needs. Collaborate with teams to define alert thresholds and escalation procedures. Data Analysis and Visualization: Analyze metrics data to identify performance bottlenecks and areas for improvement. Create meaningful visualizations and reports to provide insights for stakeholders (infrastructure and Business Units) Scaling and Optimization: Collaborate with the CloudOps Infrastructure Team to ensure seamless integration and scalability of Grafana and Prometheus. Fine-tune configurations to achieve optimal resource utilization and performance. Proven 3Y experience as an L3 Engineer specializing in Grafana and Prometheus administration. Proficiency in creating custom Grafana dashboards and queries. Strong understanding of monitoring best practices, alerting, and data analysis. Scripting and automation skills for efficient system management. Technical skills: Practical knowledge of Prometheus, Thanos, Grafana and Alertmanager tools, including windows_exporter, node_exporter, mssql_exporter, postgres_exporter, and Grafana Alloy, and others. Knowledge of Windows Server (versions from 2008) and Linux operating systems (Ubuntu, Alma, ContOS, FlatCar, MicroOS, Suse). Knowledge of network protocols. Basic knowledge of MS SQL, MySQL, IBM DB2, MongoDB, and MariaDB databases. Basic knowledge of IaaS and Azure/AWS services. Knowledge of Bash and Powershell scripting tools. What can you expect from us: A professional and business-driven environment with lots of exciting projects Super talented and committed colleagues who know that they only get better through collaboration and active knowledge sharing. Possibility of personal and professional development Targeted training courses in our EG Academy Best in industry employee benefits
At EG, we develop software for our customers so they can focus on their profession. Our industry-specific software is built by peers from the industry, and backed by the scale of EG for stability, innovation, and security. We are committed to advancing industries by tackling big challenges such as resource use, efficiency, and sustainability. We are a thriving global workforce of 3000+ employees, with an 850+ strong team based in Mangaluru, India. We have a people first culture fostering innovation, collaboration and continuous learning Join us in creating software that works for people, not software that makes people work. Visit our career page to meet some of your future colleagues, explore our culture, and watch our video "We Make a Difference". Learn more about EG here. About the team: We are looking for Enterprise Architect to be based at our Mangalore office in India. Join our dynamic team as Enterprise Architect where you'll be at the forefront of pioneering advancements in software development. Facility & Energy management is rapidly emerging as the cornerstone of a sustainable and efficient future. With our large product portfolio, we integrate advanced technologies like IoT sensors to AI-driven analytics to help facilities optimize energy consumption, reduce cost and enhance operational efficiency. In this role you will be part of a highly efficient development organization. Responsible for designing and overseeing implementation of comprehensive plans and strategies. Collaborate closely with cross-functional teams, including product owners, designers and architects, to ensure alignment. Additionally, mentor junior engineers, fostering their growth and ensuring adherence to best practices and standards. If you are an Enterprise Architect with passion for technology and delivering high quality software solutions, we would love to connect with you! Enterprise Architects are strategic thinkers who design and implement IT strategies to align with business goals. They bridge the gap between technology and corporate objectives, ensuring efficient and innovative solutions for organizational growth. Responsibilities: Foster Systems Thinking : See the big picture across platforms, processes, and teams; identify dependencies, integration points, and opportunities for simplification Architectural Leadership : Guide and influence cross-functional teams without direct authority. Create alignment around architectural principles and standards Technology Evaluation & Guidance : Assess emerging technologies, cloud services, and platforms. Provide clear recommendations on when to standardize and when to experiment Visualization & Storytelling : Communicate complex architectural concepts through diagrams, narratives, and presentations tailored to diverse audiencesfrom developers to executives Governance & Principles : Define and uphold architectural guidelines, balancing agility with long-term sustainability Your workday, your tasks and mandatory skill set: Strong communicator of technical concepts, who can operate confidently from the boardroom to the whiteboard Proven experience with enterprise-scale systems, integration patterns, and cloud architectures Proficiency across diverse technical concepts and awareness of emerging trends Capability to analyse complex systems and anticipate future trends Ability to recognize and apply architecture and design patterns in practical contexts Skilled at consensus building, and influencing without authority Strategic thinker with a pragmatic mindset—able to balance innovation with business value Comfortable navigating ambiguity and driving clarity in complex environments Proficiency in a wide range of technical areas, including: Cloud technologies Infrastructure design Digital transformation Software development (C#, Java, Angular, React, SQL, NoSQL etc.) System architecture Well versed with emerging technologies Required Skills: A bachelor’s or master's degree in computer science, Information Technology, or any relevant stream. Overall 12+ years of progressive software development experience with at least 3 years of expertise as an Enterprise Architect or Business leader, overseeing architecture plans and decisions, as well as governance. Contributed to the transition of legacy software products to cutting-edge technologies. Designed boilerplate templates/frameworks for core modules in SAAS products, ensuring security, logging, and debugging functionalities. Hands-on experience with at least one modern programming language. Hands-on experience with C# and .NET is huge plus. Ability to collaborate with development teams to build Proof of Concepts in high-risk areas to de-risk architecture. What can you expect from us : A professional, innovative, and business-driven environment with exposure to real-world problems and large-scale AI solutions. Work with super-talented and committed colleagues in a culture of collaboration, curiosity, and continuous learning. Flexibility to experiment and ownership to implement ideas that matter. Extensive opportunities for personal and professional development through our learning academies. A strong focus on employee well-being, inclusion, and best-in-class benefits.
About EG: At EG, we develop software for our customers so they can focus on their profession. Our industry-specific software is built by peers from the industry, and backed by the scale of EG for stability, innovation, and security. We are committed to advancing industries by tackling big challenges such as resource use, efficiency, and sustainability. We are a thriving global workforce of 3000+ employees, with a 850+ strong team based in Mangaluru, India. We have a people first culture fostering innovation, collaboration and continuous learning Join us in creating software that works for people, not software that makes people work. Visit our career page to meet some of your future colleagues, explore our culture, and watch our video "We Make a Difference". Learn more about EG here. Job Title: AI App Developer Years of Experience: 5 We are assembling a new international team in Poland and India dedicated to creating and enhancing AI-driven support applications, including chatbots and automation agents. The AI Application Developer will be responsible for designing, implementing, and optimizing AI-powered features, ensuring seamless integration with the overall AI assistance platform based on AWS LLMs As part of the department A newly set up team will be in the structure of EG IT department, which main goal is to support our clients and employees with their daily activities. As our AI-based product will be integrated with ServiceNow tool, new team will be closely cooperating with ServiceNow team. Your workday, your tasks and mandatory skill set Designing, developing, and implementing AI-powered features and functionalities for support and service applications. Integrating AI models, APIs, and services (such as AWS LLMs) into end-user solutions ensuring smooth operation. Collaborating with Data Scientists and ML Ops engineers to deploy models effectively and efficiently. Optimizing AI application performance, including response times and resource usage. Writing clean, maintainable, and scalable code to support AI features and backend services. Participating in testing, debugging, and troubleshooting AI components and applications. Staying current with emerging AI technologies, SDKs, and best practices to incorporate new capabilities into products. Documenting development processes, architecture, and code for ongoing maintenance and knowledge sharing. You are the ideal candidate if you We are seeking a passionate individual who is genuinely enthusiastic about developing AI-based solutions, enjoys working with AI, and believes in its strategic value for the organization. The ideal candidate understands that data availability is fundamental to AI success and recognizes that meaningful insights and value are only achievable when the right data is in place first. Experience and subject matter skills: Proven experience in software development, with a focus on AI or Machine Learning applications. Strong programming skills in Python, Java, or similar languages. Experience with AI and NLP SDKs, APIs, and cloud services (preferably AWS). Knowledge of integration practices for deploying AI models and APIs into scalable applications. Familiarity with cloud-based deployment, microservices architecture, and RESTful APIs. Good problem-solving skills and attention to detail. Ability to work collaboratively in a multicultural, Agile environment. Preferred: Experience working with large language models and NLP tools. Background in chatbot or support automation solution development. Knowledge of UI/UX design principles for AI-driven interfaces. Additionally: Fluent English (written and spoken) Strong analytical and problem-solving skills. Ability to work independently and collaboratively within a new team environment. Experience working in international, multicultural teams General A professional and business-driven environment with lots of exciting projects Super talented and committed colleagues who know that they only get better through collaboration and active knowledge sharing. Possibility of personal and professional development Targeted training courses in our EG Academy Best in industry employee benefits