Edunext Technologies Private Limited

About the job: As a Technical Support at Edunext Technologies Private Limited, you will be providing exceptional customer service. Your role is ensuring our clients have a smooth experience with our products and services. Key Responsibilities: 1. Respond to customer inquiries and provide technical support via phone, email, or chat. 2. Identify and resolve technical issues related to our software and hardware products. 3. Document customer interactions and solutions in our CRM system. 4. Collaborate with the product development team to relay customer feedback and suggest improvements. 5. Conduct training sessions for clients on how to use our products effectively. 6. Utilize MS-Excel to track and analyse customer support data for reporting purposes. 7. Demonstrate strong interpersonal skills to build rapport with customers and provide a positive support experience. If you have a passion for technology, excellent communication skills, and a knack for problem-solving, we want you to join our team! Take the next step in your career and apply now to be a part of our dynamic and innovative company. Who can apply: Only those candidates can apply who: Salary: ₹ 2,00,000 - 3,00,000 /year Experience: 0 year(s) Deadline: 2025-09-05 23:59:59 Skills required: MS-Excel, Interpersonal skills and Effective Communication About Company: Edunext Technologies has developed one of the most advanced and user-friendly School ERP Software for managing various school activities. This School ERP system provides a solution to all requirements of admission counselors in streamlining the complete admission process. With this school, ERP One can generate circulars and SMS instantly and have a multilingual option to make the communication effective for parents from different regions. Our School ERP system is capable of managing various information systems, including employee information systems and student information systems, through which the school can manage employee attendance as well as student attendance and all the other activities of the school. Edunext's School ERP Software has been awarded as Best School ERP in India by some of the most reputed Organizations in India.