Eco Hotels & Resorts Limited

Roles and Responsibilities Greet guests upon arrival, welcome them to the hotel, and assist with luggage. Ensure prompt room service delivery by coordinating with kitchen staff and maintaining a clean dining area. Provide exceptional guest service by serving food and beverages according to standards, handling complaints professionally, and ensuring guest satisfaction. Maintain steward activities such as setting tables, organizing supplies, restocking inventory, and adhering to health and safety guidelines. Assist housekeeping staff in maintaining high-quality room cleanliness. Desired Candidate Profile 1-3 years of experience in F&B operations or related field (e.g., hospitality). Completion of BHM course from an accredited institution (or equivalent). Strong knowledge of restaurant management principles, including customer service skills. Ability to work effectively under pressure during peak hours or special events.