E-Commerce Executive

Key Responsibilities

• Product Listing & Catalogue Management
• Uploading and maintaining product listings (title, description, images, variants) on website and/or marketplaces.
• Ensuring accurate categorization (e.g., Apparel, Figures & Collectibles, Home Décor, Accessories, Posters, etc.) aligning with brand taxonomy. www.entertainmentstore.in
• Managing stock levels, SKU management, coordinating with inventory/warehousing teams.
• Website & Platform Operations
• Monitoring website performance (product page load, broken links, user experience issues).
• Coordinating with tech/design teams for updates, promotions, site upkeep.
• Order Fulfillment & Customer Service Support
• Overseeing order processing, tracking shipments, returns / replacements / refunds process.
• Ensuring delivery performance meets service level agreements.
• Digital Marketing & Promotions
• Assisting in planning and executing online promotions, discounts
• Working with social media, content, email marketing teams to promote product drops / new arrivals.
• Analytics, Reporting & Optimization
• Monitoring key metrics: sales, traffic, conversion rate, AOV (average order value), cart abandonment, returns, customer feedback.
• Generating regular reports; suggesting improvements based on data (e.g., which product types are underperforming, which categories need promotional focus).
• Vendor & Supplier Coordination
• Liaising with suppliers for product procurement, ensuring quality checks, timely stock delivery.
• Ensuring licensing / authenticity compliance of merchandise.
• Customer Experience & Branding
• Ensuring product imagery / packaging / product information maintains high brand standards.
• Responding to or coordinating customer queries related to order issues, product details, etc., in a timely manner.

Required Skills & Qualifications

• Bachelor’s degree (Commerce / Business / Marketing / related field) or equivalent work experience.
• 1+ years of e-commerce / online retail experience.
• Familiarity with e-commerce platforms / CMS (Shopify, Magento, WooCommerce, or custom) and marketplace integrations.
• Good understanding of digital marketing basics (SEO for product listings, online campaigns, social media).
• Strong Excel / Google Sheets skills, ability to work with data, generate insights.
• Good communication skills (written & verbal); attention to detail.
• Comfortable working in fast-paced environment; ability to multitask and manage deadlines.
• Passion / interest in pop culture, collectibles, and trends — helps in understanding product appeal and customer profiling.

Job Type: Permanent

Pay: ₹25,000.00 - ₹27,000.00 per month

Work Location: In person