Answering calls professionally and providing information or resolving queries. Making outbound calls to prospective customers or clients. Maintaining and updating customer databases (CRM systems). Recording details of inquiries, complaints, or feedback. Following communication scripts and company guidelines. Outbound Telecalling Contacting potential or existing customers to inform them about products/services. Generating leads and following up to convert them into sales. Explaining product features and benefits clearly. Persuading customers to purchase or take desired action. Achieving daily/weekly/monthly targets set by the team leader or manager. Inbound Telecalling Handling incoming customer calls regarding inquiries, orders, support, or complaints. Providing accurate, valid, and complete information using the right tools. Resolving customer issues efficiently and escalating unresolved issues if needed. Maintaining high levels of customer satisfaction. Preferred candidate profile
Provide accurate information and guidance to clients regarding immigration processes for countries like Europe, Canada, UK, etc. Counsel clients about documentation, visa procedures, and timelines. Follow up with leads via calls, emails, or in-person meetings. Maintain records of client interactions and update CRM regularly. Liaise with embassies, consulates, and legal professionals when needed. Stay updated with immigration laws and policy changes. Achieve monthly targets for conversions and consultations.
Provide accurate information and guidance to clients regarding immigration processes for countries like Europe, Canada, UK, etc. Follow up with leads via calls, , or in-person meetings. Liaise with embassies, consulates professionals when needed.
Counsel clients on immigration options and eligibility. Guide applicants through visa application procedures (PR, student, work, visitor visas, etc.). Maintain up-to-date knowledge of immigration laws and regulations (Canada, Australia, UK, USA, etc.). Prepare and review documentation before submission. Follow up with clients and immigration authorities as needed. Achieve monthly targets while ensuring high client satisfaction.