The Customer Executive in Digital Health plays a critical role in ensuring our customers (healthcare providers, patients, and/or other stakeholders) derive maximum value from our digital health solutions. This role is responsible for building strong relationships, providing exceptional support, driving product adoption, and identifying opportunities for customer growth and satisfaction within the complex and regulated healthcare landscape.
Hospital Aquisition: Identify and target potential care hospital partners within the assigned territory. Conduct thorough market research to understand the needs and challenges of prospective partners. Relationship Management: Build and maintain strong relationships with hospital administrators ,doctors,and other key stakeholders. Adress partners inquiries and resolve any issues promptly and professionally. Sales Process Management: Manage the entire sales cycle from initial contact to contract signing and onboarding.
Experience Required 3-4 years Candidates should preferably be from Healthcare background such as Receptionist,staff nurse,patient coordination/handler Ensure smooth coordination of patients from the initial stage till the time of discharge Handholding patients in the right way Improve patient trust and engagement Provide real-time updates and transparency on patient treatment progress Communicate with the hospital staff with respect to the patient's progress Build good relationship with the doctors
Identify and target potential primary care hospital partners within the assigned territory. Conduct thorough market research to understand the needs and challenges of prospective partners. Develop and execute effective sales strategies to achieve onboarding targets. Generate leads through cold calling, networking, and attending industry events. Build and maintain strong relationships with hospital administrators, doctors, and other key stakeholders. Provide ongoing support and training to hospital staff to ensure successful platform utilization. Manage the entire sales cycle from initial contact to contract signing and onboarding. Maintain accurate records of sales activities and partner interactions in the CRM system. Prepare and submit regular sales reports to the management team. Negotiate contract terms and ensure compliance with company policies
Identify and target potential primary care hospital partners within the assigned territory. Conduct thorough market research to understand the needs and challenges of prospective partners. Develop and execute effective sales strategies to achieve onboarding targets. Generate leads through cold calling, networking, and attending industry events. Build and maintain strong relationships with hospital administrators, doctors, and other key stakeholders. Provide ongoing support and training to hospital staff to ensure successful platform utilization. Manage the entire sales cycle from initial contact to contract signing and onboarding. Maintain accurate records of sales activities and partner interactions in the CRM system. Prepare and submit regular sales reports to the management team. Negotiate contract terms and ensure compliance with company policies
As a Sales Associate specializing in Hospital Partnerships, you will be responsible for driving the adoption of Ezeehealth's platform among primary care hospitals. Your primary objective is to onboard new hospital partners, demonstrating the value of our services in improving patient outcomes and streamlining the referral process for tertiary care. You will build and maintain strong relationships with hospital administrators and decision-makers, ensuring successful integration and utilization of the Ezeehealth platform.
As a Sales Associate specializing in Hospital Partnerships, you will be responsible for driving the adoption of Ezeehealth's platform among primary care hospitals. Your primary objective is to onboard new hospital partners, demonstrating the value of our services in improving patient outcomes and streamlining the referral process for tertiary care. You will build and maintain strong relationships with hospital administrators and decision-makers, ensuring successful integration and utilization of the Ezeehealth platform.
A. Patient Admissions and Registration ● Specialty Patient Triage: Guide patients through the specific registration requirements for their specialty department, ensuring all necessary prerequisites (e.g., initial reports, consultation notes) are in place. ● Documentation Management: Accurately complete all admission and discharge documentation, including insurance pre-authorizations, financial counseling referrals, and consent forms. ● System Entry: Ensure precise and timely entry of patient data into the Hospital Management System (HMS), including demographic information, insurance details, and specialty service codes. B. Appointment & Resource Coordination ● Specialist Scheduling: Manage the complex scheduling of multiple appointments, including consultations with various super specialists, diagnostic tests (e.g., MRI, PET scans), and minor procedures. ● OT/Procedure Coordination: Liaise directly with Operating Theater (OT) schedulers, Cath Lab, and procedure units to block time and coordinate the patient's pre-operative preparations. ● Financial Counseling: Act as the initial bridge to the finance department, explaining estimated costs, assisting with the fee payment process, and clarifying billing inquiries. C. Communication and Service Excellence ● Service Concierge: Proactively communicate wait times, scheduling changes, and logistical information. Address patient and family concerns with a high level of empathy, particularly during periods of stress related to complex illnesses. ● Discharge Facilitation: Coordinate all aspects of patient discharge, ensuring the patient receives the final Discharge Summary, follow-up instructions, and necessary prescriptions. ● Feedback & Quality: Encourage patients to complete satisfaction surveys and provide feedback (e.g., Google Review), contributing to the hospital's continuous quality improvement initiatives.