Telecaller (Loans & Overdraft Services)
We are looking for a skilled Telecaller for OD (overdraft), personal loan, and home loan, who will be responsible for outbound and inbound calls to potential and existing customers, focusing on generating leads, offering loan products, assisting with applications, and achieving sales targets. Key Responsibilities: · Conduct outbound calls to prospective customers for OD, personal loans, and home loans, explaining products and answering queries. · Generate qualified leads and schedule appointments for the sales team or close sales directly. · Assist customers in understanding application procedures and required documentation for loan products. · Maintain detailed records of customer interactions, follow-ups, and application status. · Achieve daily, weekly, and monthly telecalling and loan sales targets. · Coordinate with sales, underwriting, and documentation teams for seamless loan processing. · Stay updated on new loan products, industry regulations, and best practices. · Provide post-sale customer service support, addressing queries or issues. Requirements and Skills: · Minimum qualification: 12th pass or graduate; bachelor’s in commerce, finance, or business preferred. · Experience in telecalling, telesales, or the loan industry is preferable. · Strong verbal communication skills in the local language/Hindi, and basic English. · Good knowledge of loan products (OD, personal, home), banking processes, and documentation. · Customer service orientation, persuasion, and problem-solving abilities. · Basic computer skills for maintaining records. · Target-driven and able to work independently or as part of a team. Working Conditions: · Work from the Office is mandatory. · Working shift will be from 9:30 – 6:30, Monday to Saturday. · You must have 1-2 years of experience in selling loans and Overdraft Services · Salary Range - entry-level ₹10,000–₹20,000 per month plus incentives/performance bonuses, with higher potential for experienced candidates. The core focus is achieving high-quality lead generation and conversions for OD, personal loan, and home loan products through proactive telephonic engagement and excellent customer service.
