About Us: At Doral Health & Wellness, we’re redefining in-home and community-based healthcare by connecting patients with nurse practitioners and providers through smart, tech-enabled care. Based in Brooklyn, our mission is to make high-quality, coordinated healthcare accessible—right from where patients live. Position Overview: We are seeking an experienced eClinicalWorks (eCW) Superuser or Support Specialist to lead and support the implementation, optimization, and training of our EHR system. This key role supports our care teams by ensuring eCW functions smoothly and efficiently across departments. You’ll serve as a bridge between clinical users and technical systems, enhancing workflows, troubleshooting issues, and empowering users to make the most of eCW in their day-to-day operations. Key Responsibilities: Serve as the primary eCW expert for system functionality, configuration, and support Provide end-user support to clinical and administrative staff, resolving issues efficiently Customize templates, forms, and workflows to meet organizational and user needs Train providers and staff on eCW usage, updates, and best practices Work with clinical, billing, and IT teams to streamline and optimize workflows Monitor system performance and recommend enhancements Generate reports and assist with analytics using eCW and related tools Ensure compliance with HIPAA and other healthcare data security standards Qualifications: Hands-on experience as an eClinicalWorks Superuser, Administrator, or Support Specialist Strong understanding of EHR workflows in outpatient, home care, or multispecialty practices Technical troubleshooting and problem-solving skills Effective communication skills for training and end-user support Familiarity with clinical documentation, billing workflows, and patient portals Understanding of HIPAA regulations and secure health data practices Ability to work independently and collaboratively across teams Preferred Qualifications: eCW certification or formal training Experience supporting home care, mobile medical units, or community-based care settings Prior role in healthcare IT or technical support What We Offer: Competitive salary Remote work flexibility Health, dental, and vision insurance Paid time off and holiday pay 401(k) retirement plan Professional development and training opportunities A collaborative, mission-driven work culture Apply Today: If you're a proactive problem-solver passionate about healthcare technology and ready to make a meaningful impact, we’d love to hear from you. Please submit your resume highlighting your experience with eClinicalWorks.