Edelman is a voice synonymous with trust, reimagining a future where the currency of communication is action. Our culture thrives on three promises: boldness is possibility, empathy is progress, and curiosity is momentum. At Edelman, we understand diversity, equity, inclusion and belonging (DEIB) transform our colleagues, our company, our clients, and our communities. We are in relentless pursuit of an equitable and inspiring workplace that is respectful of all, reflects and represents the world in which we live, and fosters trust, collaboration and belonging. About the Team We are Digital Advisory, a data-led specialty consulting practice that is a key offering across all our business verticals. We create value by delivering compelling insights based on digital data to inform clients about their industry, audience, competition that in turn strategically guide their narrative, campaigns, brand while operating in the full glare of the public spotlight and whose reputations shape their businesses. We have deep industry expertise and advise on content and channel strategy, audience psychography, buyer journey, internet behaviors, unstructured text mining, ORM, employee engagement & advocacy, influencer discovery, vetting and exploratory research & analytics. We take pride in delivering exceptional work for our clients but, at our core, we are a non-hierarchical team who like to spend time together in and out of the office. We are relentlessly collaborative, and supported by leadership who champion and celebrate our collective achievements About The Role We are looking for an ambitious, proactive, and motivated individual with solid exploratory research, digital analytics experience, able to lead day-to-day management of accounts. The Senior Account Manager candidate should be capable of driving analytics design, ideate innovative approaches to derive meaning from unstructured / structured digital data, omnichannel campaign measurements, Web traffic data and translate those into actionable insights. This role will prosper in the intersection of analytics, business and people acumen. Experience in scoping commercials of research/analytics projects, overall financial management - project planning, workload management, budgeting, and managing service levels will be a plus. The candidate will be responsible for overseeing quality and operational performance of accounts, ensuring work quality and deadline adherence for junior members of teams, and providing close coaching and development. We are looking for someone who has the experience and gravitas to present confidently and expertly to clients, serving as the day-to-day contact where appropriate and providing counsel from an informed point of view. Responsibilities: - Own the digital advisory vision and mission - execute ideas to improvise Digital Advisory offering capabilities - Listen to clients and translate their high level business problems into analytics objectives - Deliver strategic insights that can drive practical actions to bring desired business outcome - Work closely and report to Head- Digital Advisory to take the offering forward - Front-end client relationships building trusted and deep partnerships thereby putting digital advisory at the center of client's communication needs - Bring in knowledge about a digital buyer journeys across sectors to identify gaps, conversion bottlenecks and provide analytic approaches to solve - Apply appropriate data science techniques to derive meaning from digital big data, esp. using ML and NLP - Advise internal & external stakeholders to deliver outcome focused deliverables - Lead a diverse team of digital specialists in an extremely fast paced work environment with strict SLAs and less turnaround time - Own the digital advisory vision and mission - execute ideas to improvise Digital Advisory offering capabilities - Create easy-to-consume leadership communications (e.g., slides, reporting tools and dashboards), evaluate and recommend appropriate MarTech Qualifications: Bachelors or Masters in a quantitative/business field (such as Engineering, Statistics, Math, Economics, or Computer Science with Modelling/Data Science, Business Analytics, Marketing, Operational Research), preferably with work experience of 4+ years Required Skills: Technical acumen Experience in at least two of the following technique is required: o Qualitative & quantitative analytics, desktop/blue-sky research o Customer Data Platforms, Marketing Automation o Web mining Web analytics o Predictive (unsupervised / supervised): Using regression in marketing mix models, Clustering using text classification models o Programming in high-level languages - Python & R - One who is digitally savvy and has fair understanding of various digital data sources, its complexities and cultures authentic points-of-view around analytical approaches to harness the same for modern marketing - Ability to manage simultaneous tasks in a fast-paced, technology-oriented environment - Sound understanding of omnichannel digital buyer journey and touchpoints - Familiarity with ETL/ELT and big data tech (SQL/NoSQL/postgreSQL etc. and Hadoop, Spark), data lakes - will be an added advantage Business acumen - Strong verbal and written communication is a key success factor - Structured thinking and persuasion are key enablers to deliver actionable insights - Tenacity to challenge status quo and solve problems - Ability to differentiate between an outcome v/s output - Experience in agency side of business will be an advantage - Team player and self-starter - Attention to detail We are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your experience doesn't perfectly align with every qualification, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
Edelman is a voice synonymous with trust, reimagining a future where the currency of communication is action. Our culture thrives on three promises: boldness is possibility, empathy is progress, and curiosity is momentum. At Edelman, we understand diversity, equity, inclusion and belonging (DEIB) transform our colleagues, our company, our clients, and our communities. We are in relentless pursuit of an equitable and inspiring workplace that is respectful of all, reflects and represents the world in which we live, and fosters trust, collaboration and belonging. Edelman India's Corporate team partners with leading corporations, industry associations, coalitions, and government agencies to deliver integrated communications strategies that build resilience, trust, and advocacy. Together with subject matter experts across crisis management, workplace advisory, employee engagement, digital, analytics, creative and research, we help organizations strengthen their reputations, navigate challenges, and drive impact across internal and external stakeholder groups. We are looking for a dedicated, strategic, and solutions-oriented professional to join as Vice President. This role will focus on helping clients anticipate and manage crisis situations, build stronger workplace cultures, and engage employees in meaningful ways. The ideal candidate will combine crisis communications expertise with experience in internal communications, change management, and organizational advisory, bringing integrated thinking to complex business and reputational challenges. Primary Responsibilities: Serve as a trusted advisor to clients, providing proactive counsel on crisis preparedness, response and recovery, including risk mapping, scenario planning, and real-time advisory. Lead employee engagement and workplace communications strategies that support culture-building, organizational change, leadership communications, and workforce advocacy. Guide clients on issues impacting corporate reputation-from workplace culture to governance, compliance, and emerging societal expectations. Provide strategic and tactical leadership in crisis simulation exercises, employee engagement campaigns, change communications, and leadership visibility programs. Manage multi-disciplinary teams to deliver high-quality, timely, and impactful solutions that address client needs while ensuring operational excellence and financial health. Mentor and develop junior and mid-level staff, ensuring growth, productivity, and alignment with Edelman's best-in-class standards. Contribute to Edelman IP by developing frameworks, thought pieces, and toolkits around crisis management, employee engagement, and workplace advisory. Drive organic growth by identifying new opportunities within existing client relationships and lead new business efforts in crisis, issues management, and employee engagement. Key Qualifications: 13+ years of experience, with significant expertise in crisis communications, employee engagement, workplace advisory, and organizational change. 8+ years of PR agency or consulting experience with exposure to managing high-stakes situations and C-suite stakeholders. Strong ability to inspire confidence at senior levels, navigate sensitive internal politics, and deliver calm, strategic guidance under pressure. Proven track record in employee communications, leadership messaging, organizational culture initiatives, and workplace transformation. Excellent instincts and judgment ability to think strategically and execute nimbly in dynamic environments. Strong project management skills and ability to design and streamline processes for effective delivery. Exceptional people management experience, with a track record of developing talent and building high-performing teams. Confident presenter and facilitator, capable of leading workshops, townhalls, simulations, and group discussions. Core Competencies: The ability to elucidate client needs, elevate their thinking and ensure a mutually beneficial professional relationship Ability to engage and inspire confidence at the C-Suite level The ability to navigate internal client politics with decorum and hold your own with tough clients The ability and desire to navigate complexity, exercise creative problem-solving skills and think on your feet Excellent instincts and judgment grace under pressure Results-driven and solutions-oriented perspective Strong presentation skills and ability to lead group discussions while encouraging the thoughtful participation of others Exceptional project management skills with a passion for constant and iterative improvements/streamlining of operations and processes to make the group and your client teams more efficient and nimble Experience managing teams and helping junior and mid-level staff develop with their professional development and career pathing We are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your experience doesn't perfectly align with every qualification, we encourage you to apply anyway. You may be just the right candidate for this or other roles.