Maintain Petpooja dashboards, analyze data, streamline ops, manage SOPs, support issue resolution, and advise store audits for records like safety, waste, and staff logsensuring accuracy, compliance, and continuous improvement.
Role & responsibilities Role Overview: Were looking for a dynamic Senior Store Manager to drive operations, lead teams, and act as a strategic bridge between individual store execution and multi-store performance alignment. This role goes beyond day-to-day managementit combines leadership, analytics, training oversight, and cross-functional coordination to ensure brand standards and business goals are met consistently across locations. Key Responsibilities: 1. Customer Experience Leadership Drive customer satisfaction through staff training, floor engagement, and real-time feedback management. Resolve escalated service issues with empathy and brand-aligned professionalism. 2. Multi-Outlet Operations Oversight Supervise operational efficiency across assigned outlets (12 locations under direct oversight). Ensure compliance with food safety, hygiene, and QSR protocols across teams. Standardize SOP implementation and troubleshoot recurring bottlenecks. 3. People & Team Development Lead the hiring, onboarding, and training for frontline managers and key staff. Conduct regular performance reviews and create succession plans in coordination with the Area Manager. Mentor junior Store Managers and shift leads. 4. Financial Reporting & Controls Review and consolidate daily sales, labor reports, and cash flow. Monitor key P&L drivers including food cost, labor %, and wastage. Report deviations and drive initiatives for optimization. 5. Compliance, Safety & Asset Management Oversee adherence to brand compliance, safety norms, and audit readiness. Ensure store assets are maintained, equipment is serviced, and AMC logs are updated. Escalate unresolved maintenance or HR issues proactively. 6. Strategic Initiatives & Brand Standards Serve as the implementation lead for seasonal campaigns, promotions, and LTOs. Audit marketing visibility, suggest process automation or operational tweaks. Collaborate with supply chain, training, and finance teams to strengthen backend alignment. Required Qualifications: Education: Bachelor's degree (Hospitality/Management preferred) Experience: 46 years of QSR/F&B experience, with at least 2 years in a leadership/cluster role Skills: Multi-tasking & cross-store coordination Staff coaching & development Data-driven decision making Familiarity with POS systems and Petpooja Salary Range: 36,000 42,000 (based on experience & performance) Location: Ahmedabad Working Hours: 12:00 PM – 10:00 PM (rotational weekly off)