Job
Description
Responsibilities: Foster a culture of accountability, collaboration & transparent communication around delivery quality. Define and implement a comprehensive delivery governance strategy aligned with business objectives. Define and implement simplified & predictive governance processes for each role and practice, covering the entire project lifecycle. Establish clear performance metrics and KPIs to track delivery success. Regularly review project performance against key metrics, adherence to checklists and standards, and provide detailed reports to senior management. Do detailed audits as necessary, identify and review mitigation plans for potential risks and issues proactively. Analyze delivery data to identify trends and areas for improvement. Establish risk review communication channels between internal GDC as well as regional stakeholders Develop and implement training programs to enhance delivery quality capabilities. Regularly review and update delivery governance framework based on industry trends and organizational needs. Manage and grow an industry focused professional services team with the top talent and organization structure Provide leadership, technical direction, and mentor to maintain a high-performing, highly engaged team with maximum utilization Build and foster relationship for a greater and closer collaboration with the Regional Salesforce Professional services teams Build and nurture relationship with internal teams like product & engineering, external system integrator and technology partners to solidify our partnership and commitment to the customer while penetrating deeper within accounts. Hire world class talent, promote diversity (age, gender, experience, and heritage) and manage performance to ensure career growth opportunities Embody Salesforce values and provide exemplary leadership Experience/Skills Required: 15+ years of experience working for a consulting firm or a professional services division of a software company that delivers software based business solutions related to Sales, Marketing, Services and Support Strong Salesforce experience in Sales, Services and/or Industry clouds Proven success in building a Salesforce consulting organisation with a will to win and a track record of leading a team of 100 plus members while demonstrating continuous improvement. Track record of at least 5 successful Salesforce cloud project implementations. Experience of one or more large scale transformation projects successfully completed Proven track record in project delivery management across diverse projects and teams Expertise in project governance frameworks, methodologies (Agile, Waterfall, etc.) Strong leadership and communication skills to effectively manage stakeholders at all levels Excellent analytical and problem-solving abilities to identify and address delivery challenges Deep understanding of industry best practices and regulatory compliance requirements Passion for technology and innovation, and a proven forward thinker Ability to quickly grasp and distinctly explain technology and business concepts Strong understanding of business processes and their implementation into enterprise applications Excellent analytical, influencing and communication skills: Demonstrate the ability to collaborate effectively across teams (both internal and external) to garner support and achieve outsized impact Degree or equivalent proven experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
