DINODIA AUTOMOBILES

Core Responsibilities of a Service Advisor: Customer Interaction & Intake: Greet customers and listen to their vehicle concerns. Document customer issues clearly and thoroughly. Gather vehicle information (VIN, mileage, service history, etc.). Create repair orders (ROs) in the system. Diagnosis Coordination: Communicate customer concerns to technicians accurately. Follow up with technicians to get diagnostic results. Ensure that all issues reported by the customer are properly addressed. Estimates & Approvals: Prepare repair cost estimates, including labor, parts, and taxes. Get approval from the customer before performing any work. Explain repairs, timelines, and costs to customers clearly and professionally. Repair Process Oversight: Monitor the status of vehicle repairs. Communicate delays, issues, or additional repairs as needed. Coordinate with parts department to ensure timely delivery of components. Vehicle Delivery: Review completed work with technicians and quality-check if necessary. Explain the repairs and final invoice to the customer. Ensure customer satisfaction before handing back the vehicle. Administrative Duties: Process payments and invoices. Schedule future maintenance appointments. Maintain accurate records of repairs and customer interactions. Customer Satisfaction & Retention: Handle complaints or concerns tactfully and escalate when needed. Build long-term relationships with customers. Encourage service loyalty through follow-ups and reminders. Key Skills Required: Strong communication and interpersonal skills Good technical understanding of vehicles Attention to detail and organizational ability Customer service focus Problem-solving and negotiation Time management and multitasking Familiarity with service software (like DMS etc.) Daily Workflow (Simplified): Morning: Check appointments, open shop, greet early customers. Midday: Coordinate ongoing repairs, call customers for approvals. Afternoon: Review completed vehicles, handle pick-ups, resolve complaints. Evening: Close out repair orders, finalize paperwork, prep for next day. Job Types: Full-time, Permanent Pay: ₹10,000.00 - ₹20,000.00 per month Benefits: Cell phone reimbursement Health insurance Provident Fund Ability to commute/relocate: Siliguri, West Bengal: Reliably commute or planning to relocate before starting work (Preferred) Application Question(s): Do you hold any degree of Diploma or ITI in Automobile ? Are you willing to work for atleast 3years ? Experience: service advisor: 5 years (Required) Language: Hindi, Bengali, English, Nepali (Required) Work Location: In person