Dilip Kuldeep (Proprietor of Magpie Placement Services)

Description We are seeking a Customer Service Representative in India to join our dynamic team. This role is suitable for freshers/entry-level candidates who are passionate about providing excellent customer service and are eager to learn in a supportive environment. Responsibilities Respond to customer inquiries via phone, email, and chat in a timely and professional manner. Resolve customer complaints and issues effectively, ensuring customer satisfaction. Maintain accurate records of customer interactions and transactions. Provide product and service information to customers as needed. Follow up with customers to ensure their issues have been resolved and they are satisfied with the service provided. Collaborate with team members and other departments to improve customer service processes. Skills and Qualifications Excellent verbal and written communication skills in English and Hindi. Strong problem-solving skills with the ability to think quickly and effectively. Basic computer skills and familiarity with customer service software and tools. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Strong attention to detail and organizational skills. Empathy and patience to understand customer needs and concerns.