3.0 - 8.0 years

0 Lacs

pune, maharashtra

On-site

The VRS Application Consultant at NiCE utilizes their domain expertise in Workforce Engagement Management (WFM and Quality & Analytics), CCaaS ACD/IVR, and the Digital/AI Domain. Working alongside VRS Business Consultants, your role involves assisting NiCE customers in driving value realization and increased system adoption. You will provide design guidance and application expertise to facilitate successful transformation and rollouts, ensuring that customers fully optimize their technology usage and maximize the potential of NiCE solutions. Building long-term strategic relationships with customers and becoming a trusted advisor are crucial for success in this role. The VRS consulting team focuses on operational excellence, establishing strategies for business impact, creating customer ROIs, engagement renewals, wider business development, and supporting the growth of the Value Realization Services team. Your responsibilities include: - Ensuring successful delivery of contact center performance improvement using NiCE solutions - Developing and maintaining customer relationships for continued satisfaction - Providing subject matter expertise to guide customers on best practices - Conducting Application Design Workshops, configuration, testing, and best practices sessions - Collaborating with Business Consultants to align application design with project success criteria - Contributing to project plans, deadlines, dependencies, and VRS activities - Partnering with NiCE team members to enhance customer experience and internal collaboration - Staying updated on industry standards and processes and producing collateral to promote NiCE Value Realization Services - Performing financial analysis, creating ROI models, and identifying additional solution opportunities - Developing repeat business opportunities through successful delivery and thought leadership Requirements: - Deep understanding of WFM, Quality, and Analytics solutions - Minimum 8 years of experience supporting contact center environments - Ability to work independently, engage project stakeholders, and provide thought leadership - Excellent communication and presentation skills - Multi-industry experience preferred At NiCE, we operate according to the NiCE-FLEX hybrid model, allowing for maximum flexibility with 2 office days and 3 remote workdays each week. Office days focus on face-to-face meetings, teamwork, collaboration, innovation, and interactive discussions. Requisition ID: 7148 Reporting into: Tech Manager Role Type: Individual Contributor About NiCE: NICELtd. (NASDAQ: NICE) provides software products to global businesses for exceptional customer experiences, financial crime prevention, and public safety. NiCE software manages over 120 million customer interactions and monitors 3+ billion financial transactions daily. With a focus on AI, cloud, and digital innovation, NiCE is a market leader with a global presence of over 8,500 employees across 30+ countries.,

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