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Head Customer Experience Torrent Diagnostics

12.0 - 18.0 years

20 - 25 Lacs

navi mumbai

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Role & responsibilities Role Purpose: To architect and lead the customer experience strategy across Torrent Diagnostics, ensuring a unified, seamless, and emotionally resonant journey for every customer. This role is pivotal in driving brand loyalty, customer satisfaction, and long-term business growth through data-driven insights, digital transformation, and cross-functional collaboration. Strategic Imperatives: 1. Customer-Centric Transformation: Champion a cultural shift towards customer obsession across all business functions, embedding CX as a strategic lever for differentiation and growth. 2. Experience Innovation: Design and implement innovative customer journeys that are intuitive, p...

Posted 3 months ago

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