3 Digital Agenda Jobs

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly Digital India by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India. We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best. VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees. VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. VIL is an equal opportunity employer committed to diversifying its workforce. Role AGM- Regional Service & Collection Lead Function / Department Enterprise-Customer Service Location Kolkata, West Bengal Job Purpose Role purpose: To support & execute the service & collections strategy thereby ensuring benchmark levels are met across the customer life cycle for an identified set of enterprise accounts across all segments & collections across account categories, to drive net promoter score and CSAT index across segments, to drive cost optimization via digital aided channels, to proactively & reactively ring fence the customer base, to enhance revenue by creating stickiness through various CVM campaigns, to drive collections (receivables) through focused proactive & reactive measures, ensure that virtual service management teams are well supportedacross the region, act as the fast track intermediary and escalation point where a physical visit may be required & use analytics as a means to improve customer experience that can support the organisation's vision & objectives Key accountabilities and decision ownership : Strategic v Define and execute strategic initiatives on service & collections including account coverage, level 2 customer responses, requests & complaints handling, compliance to standard servicing norms across segments to enhance competitive position in the region v Implement a plan to improve customer experience based on feedback based on customer VOC, RNPS, C-SAT scores etc. v Guide & motivate the team to act as a consultant, Innovate and bring appropriate changes in service delivery depending on market realities and demands. Core competencies, knowledge and experience [max 5]: v 10+ years of experience in leading a customer service team, with exposure to service assurance and partner management. v Experience in managing C levels & customer facing roles v Proven track record in meeting service levels and NPS targetsin different situations. v Prior experience in B2B or Telecom B2B v Ability to manage in a dynamic, high growth, high uncertainty environment Operational v Compliance to standard servicing norms, monitor customer commitments, intervene proactively and act as an escalation point for virtual service manager, thereby ensuring minimum service level breaches v Proactive root cause analysis, review trending of statistical data and performance reports to identify recurrent issues & fixes v Revenue enhancement through service led upsell/ cross-sell measures & campaigns v Customer retention through focused proactive & reactive measures to control Voluntary, Involuntary & Value churn. v Motivate and direct the team to drive automation & digital agenda with customers to reduce cost to serve v Ensure that payments receivables are collected within the defined period for an identified bucket through various process enhancement thereby increasing incremental revenue from the existing base. v Build a strong feedback mechanism through continuous engagement with partner, internal stakeholders and customers - to review account performance, conduct audits on RNPS, quality aspects & processes v Manage the financial aspects by ensuring all contracted services are billed accurately and as per the contracted frequency, and that any issues preventing payment of invoices are resolved in a timely manner Core Competencies, Knowledge, Experience Must have technical / professional qualifications: Desired Competencies/ Skills v Powerful influencing/ negotiation skills .Effective communication & relationship management skills v Proven ability to function within a matrix organization. v Strong analytical skills & ability to balance conflicting business & customer interests. v Experience in handling CS, CVM & Collectionsin a B2B environment Developmental v Creating an environment of high engagement during change management, challenge & motivate the partner for higher accomplishments v Continuous training & certification on building capabilities, skills, competencies with specific focus on other LoBs (IoT, Cloud, FLX etc) Key performance indicators : 1) VIBS RNPS, CSAT& Key national programs 2) Operational KPI's for customer engagement - service management, incident and escalation management. 3) Digital drive & self-service adoption resulting in cost optimization & reduced cost to serve 4) Customer Retention management, Revenue enhancement, Collections (identified receivables bucket) Direct reports - 3 RASM across East Vodafone Idea Limited (formerly Idea Cellular Limited) An Aditya Birla Group & Vodafone partnership

As a Senior Area Sales Manager at Niva Bupa Health Insurance Company in Durg, you will play a crucial role in achieving the company's purpose of providing every Indian with the confidence to access the best healthcare. You will be responsible for empowering individuals with knowledge, guiding them with expertise, and offering a range of services to instill confidence and control in their healthcare decisions. Niva Bupa Health Insurance Company is a joint venture between Fettle Tone LLP and the Bupa Group, with a focus on providing specialized healthcare services. The company has shown remarkable growth, becoming one of the fastest-growing Stand Alone Health Insurers in the country. As part of the team that aims to achieve a GWP of over 10000 Cr by 2027, you will contribute to this exciting growth journey. Your key responsibilities will include recruiting key advisors, activating agents, training advisors, driving business promotion activities, enabling people on digital platforms, supporting advisors in the local market, and motivating advisors to achieve rewards and recognition. Additionally, you will be responsible for the development of the agency business in the location, focusing on business achievement, driving the digital agenda, and ensuring the quality of business. To succeed in this role, you should possess an MBA in Marketing or PGDM and have experience in areas such as New GWP, Renewal GWP, renewal number of cases, active agents and PA, desired product mix, number of new agents, audit findings, employee engagement, and attrition. You should also demonstrate key functional competencies including convincing skills, continuous learning, technology proficiency, teamwork, problem-solving, analytical skills, compliance and regulatory knowledge, and customer focus. Furthermore, you will be expected to internalize the management philosophy and business strategy of the company, drive the business plan for the branch, engage and motivate the existing team of agents, and ensure the productivity and success of new agent advisors. Your ability to drive incentive schemes, maintain a high level of employee engagement, and build high-performing teams will be essential in achieving the top-line and bottom-line targets for the team. Niva Bupa Health Insurance Company is committed to diversity and equality, welcoming professionals from various backgrounds and experiences to join the team. As an Equal Opportunity Employer, Niva Bupa encourages specially-abled professionals and aims to create a positive and inclusive workplace environment. If you are a goal-oriented individual with a passion for achieving business success and making a positive impact in the healthcare industry, this role as a Senior Area Sales Manager at Niva Bupa Health Insurance Company may be the perfect fit for you. Join us in our journey to become one of the best workplaces in the BFSI industry and contribute to our mission of empowering individuals to access the best healthcare with confidence.,

As an Area Sales Manager at Niva Bupa Health Insurance Company, your primary responsibility is to recruit key advisors, activate agents, train advisors regularly, drive business promotion activities, enable and train individuals on the digital platform, and support advisors in developing business in the local market. You will also be responsible for motivating advisors to achieve rewards and recognition programs, focusing on achieving business goals, driving the digital agenda, and maintaining the quality of business. You will be accountable for owning the business plan for the branch, including top-line and bottom-line targets for the team. It is essential to internalize the management philosophy and business strategy of the company and implement it within the branch. Building and maintaining strong relationships with the existing team of agents, ensuring their engagement, motivation, and productivity, will be a key aspect of the role. You will need to constantly induct, activate, and ensure the productivity of new Agent Advisors. Driving incentive schemes to ensure that the income of Agency managers and Agent Advisors surpass benchmarks is also part of your responsibilities. To be successful in this role, you should hold an MBA in Marketing or PGDM. Your performance will be measured based on metrics such as New GWP, Renewal GWP, Renewal number of cases, active agents and PA, desired product mix, number of new agents, audit findings, employee engagement, and attrition rates. Having a beginner to expert level of functional competencies in convincing skills, continuous learning, technology proficiency, teamwork, problem-solving, analytical skills, compliance, regulatory knowledge, and customer focus is crucial. In addition to the technical requirements, you are expected to exhibit behavioral competencies such as a strategic mindset, entrepreneurship, execution excellence, and the ability to build high-performing teams. Your role will play a significant part in the growth journey of Niva Bupa Health Insurance Company and contribute to achieving the company's ambitious targets while upholding its values and commitment to diversity and inclusion.,