Desktop Support-Vijayawada

Area(s) of responsibility

Skills: Desktop Support Engineer

Location: Vijayawada

Experience: 2-6 years

Job Summary:

Provide technical support and troubleshooting services to end-users for hardware, software, and network-related issues. Ensure smooth functioning of desktops, laptops, printers, and other IT peripherals.

Key Responsibilities:

L1 Support:

• Respond to user queries via phone, email, or ticketing system.
• Perform basic troubleshooting of desktop/laptop issues.
• Install and configure operating systems and standard applications.
• Handle password resets, user account setups, and basic network connectivity issues.
• Escalate unresolved issues to L2 support.

L2 Support:

• Diagnose and resolve complex hardware/software/network issues.
• Perform system upgrades, patch management, and antivirus updates.
• Manage user profiles, permissions, and group policies.
• Coordinate with vendors for hardware replacements and warranty claims.
• Maintain documentation of issues and resolutions.