Job
Description
Experience (in years): 2-3 years of hands-on experience in desktop support or IT helpdesk roles Educational Qualification: Diploma or Bachelor's degree in Computer Science, Information Technology, or a related field. Certifications: CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar certifications preferred. Technical Skills: Proficiency in Windows and macOS environments, Microsoft Office Suite, basic networking concepts (LAN, WAN, Wi-Fi, VPN), digital signature devices, printer and scanner troubleshooting, and remote support tools. Soft Skills: Excellent problem-solving abilities, strong communication skills, and customer-oriented mindset. Additional Skills: Basic knowledge of Active Directory, MsOffice, WPS ITIL practices, and software inventory management is a plus Job description Provide Level 1 and Level 2 technical support for desktops, laptops, printers, scanners, digital signature devices, and other peripherals. Troubleshoot and resolve hardware, software, and network issues for end-users in a timely manner. Assist in the setup, configuration, and maintenance of user accounts and systems. Perform regular maintenance of operating systems, installed applications, and peripheral devices to ensure optimal performance. Manage and deploy software updates, patches, and antivirus software. Troubleshoot and resolve issues related to printers, scanners, and digital signature devices, including setup, connectivity, and software compatibility. Install, configure, and replace hardware components as needed. Manage hardware inventory, including procurement, allocation, and decommissioning of equipment. Troubleshoot and resolve basic network issues related to LAN, WAN, Wi-Fi, and VPN connectivity. Assist in the setup, configuration, and troubleshooting of network devices, including routers, switches, and wireless access points. Provide support for VPN setup, remote access, and related security protocols. Diagnose and resolve IP conflicts, network speed issues, and connectivity drops to ensure stable network performance. Maintain an up-to-date inventory of all software licenses and applications installed on end-user devices. Ensure compliance with software licensing agreements and manage software deployment across the network. Document software versions, installation procedures, and update schedules. Maintain detailed records of support requests, troubleshooting steps, and resolution processes. Document common technical issues and solutions in a knowledge base to assist end-users. Provide technical guidance to users, including basic training on software applications, digital signature usage, operating systems, and security practices. Assist users with file backups, software installation, and other IT-related tasks. Work closely with other IT teams for escalated issues and infrastructure projects. Collaborate with vendors for warranty repairs, technical support, and equipment replacements. Perform quarterly system health checkups to ensure optimal performance of IT infrastructure. Interview Panel : Hemant Sawant / Amol Arote No. of Working Days :6 Days Employee has to sign Bond Time frame :1 Year
