Desktop Support Engineer

Job Description – Desktop Support Engineer

Company: Infoneo Technologies Private Limited
Location: Delhi
Experience: Minimum 2 Years
Qualification: B.Tech / M.Tech / BCA
Employment Type: Full-Time
Joining: Immediate Joiners Preferred

Job Summary

We are looking for a skilled Desktop Support Engineer to provide technical support, troubleshoot hardware and software issues, and ensure the smooth functioning of IT systems across the organization.

Key Responsibilities

• Provide L1/L2 technical support for desktops, laptops, printers, and other IT devices.
• Troubleshoot hardware, software, operating system, and network connectivity issues.
• Install, configure, and maintain Windows operating systems and applications.
• Manage Microsoft Office 365, Outlook, email, and user account-related issues.
• Support Active Directory, password resets, and user access management.
• Troubleshoot LAN, Wi-Fi, VPN, and basic networking issues.
• Configure and maintain printers, scanners, and other peripherals.
• Maintain IT asset records and document technical issues and resolutions.
• Ensure timely resolution of technical support tickets and provide end-user assistance.

Required Skills

• Minimum 2 years of experience in Desktop Support / IT Support.
• Strong knowledge of desktop and laptop hardware troubleshooting.
• Hands-on experience with Windows OS, MS Office 365, and Outlook.
• Knowledge of Active Directory and user account management.
• Basic understanding of LAN, Wi-Fi, VPN, TCP/IP, and DNS.
• Good troubleshooting, communication, and problem-solving skills.

Preferred Skills

• Experience with ticketing tools and IT service management processes.
• Knowledge of IT asset management and remote support tools.
• Experience supporting enterprise IT environments.

How to Apply

Interested candidates can share their updated CV at disha@infoneotech.com.

Pay: ₹20,000.00 - ₹30,000.00 per month

Work Location: In person