Desktop Support Engineer

We are looking for a skilled and customer-focused Desktop Support Engineer to provide technical support to end users, troubleshoot desktop and laptop issues, and ensure the smooth functioning of IT systems.

Key Responsibilities

• Provide L1 desktop and end-user technical support for desktops, laptops, and peripherals.
• Troubleshoot hardware, software, operating system, and application-related issues.
• Install, configure, and maintain Windows operating systems and business applications.
• Diagnose and resolve issues related to printers, scanners, Microsoft Outlook, and other IT peripherals.
• Perform basic network troubleshooting, including LAN, Wi-Fi, and connectivity issues.
• Assist with user account management, password resets, and access-related requests.
• Log, track, and update incidents and service requests using a ticketing system.
• Escalate unresolved technical issues to the appropriate support teams.
• Maintain IT asset records and follow established IT support procedures.
• Provide timely technical assistance and maintain effective communication with end users.

Required Skills and Qualifications

• BE / B.Tech / BCA qualification is mandatory.
• Minimum 2 years of hands-on experience in Desktop Support or IT End-User Support.
• Good knowledge of Windows OS, desktop/laptop troubleshooting, and hardware/software installation.
• Basic understanding of networking concepts, including LAN, TCP/IP, DNS, and DHCP.
• Knowledge of Microsoft Office applications, Outlook, and IT ticketing tools.
• Strong troubleshooting, communication, and customer-service skills.
• Willingness to work from the office in Whitefield, Bangalore.
• Availability to attend a face-to-face interview is mandatory.
• Candidate Preference: Non-South Indian candidates only, as per the hiring requirement.

Pay: ₹350,000.00 - ₹400,000.00 per year

Benefits:

• Paid sick time
• Provident Fund

Application Question(s):

• Could you please confirm your native state and current location

Work Location: In person