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Customer Advisor NGRT Systems

1.0 - 5.0 years

0 Lacs

nagpur, maharashtra

On-site

As a Customer Advisor at our company, your role involves addressing customer inquiries related to orders and general website queries. You will handle inbound and outbound calls, correspond with customers via telephone and email, ensuring effective communication in their preferred language. It is crucial to accurately document all interactions in the CRM system and utilize the company's FAQ handbook to efficiently resolve customer concerns. Key Responsibilities: - Answering inbound calls and making outbound calls to follow up on customer complaints - Corresponding with current and potential customers through telephone and email - Accessing customer complaint IDs, recording personal informatio...

Posted 14 hours ago

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