2.0 - 8.0 years

0 Lacs

pune, maharashtra

On-site

You are an experienced Team Lead - Customer Support joining a dynamic team within a cloud-based messaging platform company. Your key responsibilities include managing a team of support agents, enhancing performance, coaching, and ensuring customer satisfaction. Experience with Salesforce and Zoho CRM platforms is essential for workflow management and operational efficiency. Additionally, experience in handling US clients and providing B2B support in a cloud-based or SaaS environment is required. Your responsibilities involve team leadership, performance management, coaching & development, quality monitoring, customer support operations, reporting & analysis, tool management & integration, es...

Posted 2 months ago

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Analyst- Reporting & QA M+C Saatchi UK

3.0 - 7.0 years

0 Lacs

delhi

On-site

As an Analyst- Reporting & QA at M+C Saatchi Performance in New Delhi, you will play a crucial role in ensuring data accuracy and delivering actionable insights to enable our clients to achieve their media goals. Your responsibilities will include ETL & Data Automation using tools like Matillion, Data Quality Assurance within Power BI dashboards, Dashboard Development to provide real-time insights, Media Performance Insights to support clients in optimizing their media investments, and utilizing various tools and platforms such as GA4, first-party data analytics, and mobile measurement partners (MMPs) for comprehensive media insights. To excel in this role, you should possess a Bachelor's de...

Posted 3 months ago

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