JOB DESCRIPTION Job Title : Home Consultant Department : Sales & Operations Location : Anywhere in Hyderabad Reporting to : Gallery/Flagship Manager _____________________________________________________________________________________ Job Summary: To carry out below mentioned tasks using cultural pillars of PACE (Passion, Accountability,, Collaboration, Excellence) to build Bay Window into India’s most aspirational furniture and home decor brand ____________________________________________________________________________________ Passion To be well groomed and excited to greet the customer and take him/her on a store walk To do a thorough need analysis of the customer and suggest the right products and services To stay in constant communication with customer post visit Accountable To meet sales targets by offering the right products, religious follow up and competitor offering To undergo training and work on up selling and cross selling and add on selling to each and every customer thereby increasing Sales. To assist Store Manager in any operational tasks needed (Example: Inward/Outward of stocks) Excellence To follow Daily Checklist and Maintain records of the same. To follow VM guidelines laid out by the Company. To check if the allocated section is Neat and clean To ensre detailed lead updation of the same day Walk -in in ERP To have an excellent follow up process as per prescribed format Collaboration To collaborate with the H.O operations team to ensure timely delivery, inventory management, and customer satisfaction. To resolve customer complaints or issues in a timely and satisfactory manner. Education, Experience & Critical Success Factors Bachelor's degree in business administration, marketing, or a related field or MBA in Marketing 1-5+ Yrs exp in Sales In-depth knowledge of products, industry trends, and market dynamics. Excellent communication, negotiation, and interpersonal skills. Results-driven mindset with a track record of meeting or exceeding sales targets. Analytical and strategic thinking abilities Customer first approach with a focus on building and maintaining strong relationships. Have a flexible and open minded approach Proficiency in using sales management software and CRM systems. Job Type: Full-time Pay: ₹30,000.00 - ₹40,000.00 per month Benefits: Health insurance Education: Bachelor's (Preferred) Experience: total work: 3 years (Preferred) Sales: 3 years (Preferred) Work Location: In person

We are looking for an experienced and customer-focused Customer Relationship Manager (CRM) to strengthen relationships with our clients and drive customer engagement and retention. The ideal candidate will be responsible for analyzing customer interactions, optimizing the CRM system, and implementing strategies to enhance the overall customer experience. Key Responsibilities Customer Engagement & Retention Develop and execute customer relationship strategies to improve satisfaction and loyalty. Maintain strong relationships with customers, addressing inquiries and resolving issues efficiently. Implement customer feedback programs to gather insights and enhance services. CRM System & Data Management Manage and optimize the CRM platform (Salesforce, HubSpot, Zoho, etc.) to ensure data accuracy and efficiency. Monitor and analyze customer data and behavior to identify trends and opportunities for growth. Ensure customer segmentation is effectively applied for personalized marketing and engagement. Collaboration & Strategy Implementation Work closely with sales, marketing, and customer support teams to align strategies and enhance the customer journey. Develop targeted marketing campaigns based on customer insights. Assist in the automation of customer workflows and communication to improve efficiency. Performance Tracking & Reporting Define and track KPIs such as customer retention rates, engagement metrics, and satisfaction scores. Generate reports on customer interactions and CRM performance for management. Provide recommendations for process improvements based on data-driven insights. Qualifications & Skills Bachelor’s degree in Business Administration, Marketing, Communications, or a related field. Proven experience in customer relationship management, customer success, or account management. Hands-on experience with CRM software (Salesforce, HubSpot, Microsoft Dynamics, Zoho, etc.). Strong analytical skills with the ability to interpret customer data. Excellent communication and interpersonal skills to foster strong relationships. Ability to work cross-functionally with sales, marketing, and support teams. Knowledge of customer retention strategies and best practices . Familiarity with email marketing, automation tools, and data privacy regulations (GDPR, CCPA) is a plus. Job Type: Full-time Pay: ₹30,000.00 - ₹50,000.00 per month Benefits: Health insurance Language: English (Preferred) Work Location: In person