Role & responsibilities Brand Calendar Chart out and execute monthly plans covering key campaigns, tactical activities for achieving the sales as per AOP, in-line with brand positioning and annual plans Budgets and Cost Management Manage and optimize the annual marketing budgets, with efforts towards cost savings through streamlined processes Marketing Campaigns – Ideate and drive unique campaigns and consumer promotions designed around the brand’s positioning and core strengths (special menus, events, offers, festivals, new product ideas, etc) Customer Experience – Custodian of brand identity to maintain consistency and excellence of customer experience across every touchpoint of the brand (in-store, offline, online) Collateral Design – Manage the design, copy, image, and content needed in the development of creative communication tools, collateral, ads, creatives, graphics, and other promotional activities, championing the brand identity across all online and offline material Event Management – Coordination with event/ sound/ tech/ production vendors for smooth event flow PR (Public & Media Relations) – Liase with PR agency for maximizing coverage, brand mention and build stickiness Social Media Management - Work closely with social media agency to build and grow brand presence, establish positioning on platforms Influencer Engagement – Selecting the right mix of influencers to be ambassadors for the brands thereby maximizing on visibility and recall amongst various target groups Content Production – Effectively direct and coordinate photo and video shoots to suit brand and campaign mood board along with latest rich media formats Growth & Performance Marketing - Plan and execute paid as well as organic digital marketing campaigns across platforms to drive more ROI and conversions with appropriate ads and performance marketing strategy Digital Marketing - Manage the website with regular updates, optimized SEO; drive marketing efficiency across existing and new channels (SEO, SEM, FB, YouTube, etc) Aggregator Management - End-to-end hygiene management of listings on portals like Google, Zomato, TripAdvisor and other aggregators specific to the brand/ business. Reports – Ensure KPIs are defined, timely tracking and monitoring of KPIs with thorough reports Process Management – Ensure set processes, formats and timelines are maintained for smooth functioning Team Management – Effectively manage and work with teams, agencies, vendors, partners as well as cross functional departments Preferred candidate profile Degree-level qualification in a hospitality and/or marketing field Minimum 3 years' experience in a brand marketing role having managed multiple marketing vendors, agencies, and team members Proficient in MS Office, and CRM tools like Zoho/ Salesforce/ or similar Excellent organizational and planning skills Excellent leadership, interpersonal and communication skills Keen eye for detail with content, copy, design, and aesthetics Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges Positive attitude and effective communication skills Commitment to delivering an elevated level of customer experience Flexibility to respond to a range of different work situations Ability to work under pressure and under own initiative Passion for hospitality and/or food as an industry and marketing as a function
Roles and Responsibilities Greet guests upon arrival, welcome them to the hotel, and assist with check-in procedures. Ensure accurate processing of reservations, cancellations, and modifications. Maintain a clean and organized reception area to ensure an efficient workflow. Provide exceptional hospitality services to all guests throughout their stay at the hotel. Desired Candidate Profile 2-5 years of experience in hospitality industry (front office or similar role). Excellent interpersonal skills with strong communication abilities (verbal & written). Proficiency in MS Office applications.
Company Description Copper Chimney, founded by Mr. JK Kapur in 1972, is an ode to the secret recipes and cooking techniques from undivided North India. We are a chain of premium casual dining restaurants known for serving the best North Indian Cuisine since the last 5 decades. We have 25+ restaurants and cloud kitchens across India (Mumbai, Pune, Delhi, Bangalore & Chennai) & overseas (UK, Kuwait & Malaysia) and are rapidly expanding . Role Description This is a full-time on-site role for an Assistant Manager- Maintenance located in Mumbai. The Assistant Manager -Maintenance will be responsible for supervising maintenance staff, performing equipment maintenance, overseeing preventive maintenance tasks, and managing overall maintenance operations. Day-to-day tasks will include coordinating with other departments, ensuring all equipment and facilities are in optimal condition, and responding promptly to maintenance requests and emergencies. Qualifications Supervisory Skills: Experience in supervising maintenance staff and team management Equipment Maintenance and Maintenance & Repair: Proficiency in maintaining and repairing a variety of equipment Preventive Maintenance: Knowledge of scheduling and performing preventive maintenance tasks Maintenance Management: Capability to manage and oversee maintenance operations and ensure efficiency Excellent problem-solving and organizational skills Strong communication and leadership abilities Ability to work in a fast-paced environment Relevant certifications or technical education in maintenance management or a related field is advantageous
Role & responsibilities 1. Interacts with customers and individuals within and outside the outlet including, but not limited to current and potential clients, company representatives, suppliers, competitors and other members of the local community. 2. Coordinates functions and activities with corporate staff, as appropriate. 3. Develops and implements strategic plans, marketing plans, budget and training to ensure optimum customer satisfaction, sales potential and profitability on an on-going basis. 4. Ensures highest level of customer satisfaction by providing quality customer service and amenities, within corporate standards. 5. Manages the functions of all personnel through direct and indirect supervision of Supervisors. 6. Monitors the present and future trends, practices and systems in the industry, determines and ensures execution of competitive programs. 7. Participates actively in selling the organization through involvement with all potential markets. 8. Conducts inspections and ensures physical facilities are kept in optimal condition by full implementation of preventive maintenance programs and judicious planning and management. 9. Oversees and directs the personnel requirement of the organization including recruitment, hiring, orientation, coaching, counselling, training, wage and salary administration, labour relations, performance appraisals and succession planning. 10. Be responsible for the security and safety of customers and employees, and ensures emergency procedures are established, well publicized, practiced and reinforced. 11. Establishes and maintains effective internal communications, including Managers and Supervisors meeting, to ensure optimum teamwork and productivity. 12. Establishes and maintains effective employee relations. 13. Installs and monitors cash management programs, including inventories and receivables.
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