Job
Description
Skill required: Retirement Solutions - Data Entry Services
Designation: Delivery Operations Team Lead
Qualifications:Any Graduation
Years of Experience:7 to 11 years
What would you do?
Lead end-to-end operational processes for retirement plan services, ensuring accuracy, timeliness, and compliance.Manage NIGO (Not In Good Order) processing and ensure timely resolution of data discrepancies.Supervise QDRO (Qualified Domestic Relations Order) processing in alignment with ERISA and IRS guidelines.Drive Compliance Testing (ADP/ACP, Top Heavy, 410(b), 401(a)(4)) and ensure regulatory adherence.Collaborate with Client Services to deliver exceptional onboarding, issue resolution, and ongoing support.Monitor and execute Data Corrections and reconciliation tasks across platforms.Liaise with Regulatory Services to stay ahead of legislative changes and ensure operational alignment.Provide oversight for group document issuance, including SPDs, Adoption Agreements, and group contracts for DB/DC plans, ensuring accuracy, approvals, and reguOversee quality reviews and stakeholder coordination for group annuity contracts and certificates to meet regulatory and business requirements.Oversee employer record setup and maintenance, including plan enrollment in core systems, employer-level updates, year-end resets, and file adjustments to ensure ongoing data accuracy.Ensure alignment between plan documents and system records, directing cross-team remediation efforts and validating complex plan provisions, special enrollments, and fee structures.Govern plan documentation and re-plan activities, including creation and reissuance of plan documents (SPDs, SMMs, IRS letters), bulk plan updates, audit support (Form 5500), and maintenance of procedural documentation, SOPs, and controls.Provide leadership and governance for Document Services and Group Pension Underwriting, overseeing issuance of Group An
What are we looking for?
10+ years of functional expertise in U.S. retirement plans, including both Defined Contribution (DC) and Defined Benefit (DB) schemes. Proven ability to manage end-to-end plan and participant level service delivery, lead high-performing teams, and drive operational improvements.5+ years- experience in the US retirement domain covering Client Services, Compliance Testing, Regulatory Services, Data Corrections, QDRO, Individual Product Support, Group & Individual Document Issuance process and services, Employer Records Management, Doc Services, Group Pension and Underwriting and NIGO processing.Comprehensive understanding of compliance testing /reporting and regulatory frameworks, including ERISA, IRS, and Department of Labor (DOL) guidelines. Subject Matter Expert/ Trainer with experience in managing team in remote transitions, developing quality checklists, performing RCA, and developing action plans to improve quality performance.Mandatory experience in 401(k) and/or 403(b) plan administration, including day-to-day operations, compliance, and client servicing.Excellent verbal and written communication skillsoRetirement Plan Fundamentals - RPFoQualified 401(k) Administrator - QKAoQualified 401(k) Consultant- QKCProject Management Certification - Preferred
Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts
Qualification Any Graduation
