Delivery Operations Senior Analyst-Voice

As a Delivery Operations Senior Analyst at Accenture, you will be aligned with the Customer Support vertical to manage and resolve customer queries, handle escalations, and complaints effectively. Your main responsibility will be to ensure timely closure of faults and complaints within SLAs. You will play a crucial role in transforming customer service into a value-generating service that sets us apart in the market. **Roles and Responsibilities:** - Analyze and solve increasingly complex problems - Interact with peers within Accenture and may have interactions with clients and/or Accenture management - Work with minimal instruction on daily tasks and moderate instruction on new assignments - Make decisions that impact your own work and potentially the work of others - Act as an individual contributor and/or oversee a small work effort and/or team **What are we looking for ** - Adaptable and flexible - Strong problem-solving skills - Agility for quick learning - Ability to work effectively in a team - Commitment to delivering quality work **Qualifications Required:** - Any Graduation - 5 to 8 years of experience Please note that this role may involve working in rotational shifts. ,