Delivery Operations Associate Manager - Voice

As a Delivery Operations Associate Manager - Voice at Accenture, your role will involve managing and resolving customer queries, handling escalations, and complaints from dissatisfied customers. Your primary responsibility will be to provide the best resolutions and ensure that faults and complaints are closed within SLAs. You will play a key role in transforming customer service operations into a value-generating service that sets us apart in the market. Key Responsibilities: - Analyze and solve moderately complex problems - Create new solutions by leveraging existing methods and procedures - Understand the strategic direction set by senior management and align team goals accordingly - Interact with direct supervisors, team leads, peers, and management levels - Work effectively in a team environment - Manage medium-small sized teams or work efforts at a client or within Accenture Qualifications Required: - Graduation in any field - 10 to 14 years of relevant experience About Accenture: Accenture is a global professional services company known for its expertise in digital, cloud, and security services. With over 699,000 employees across more than 120 countries, we deliver technology-driven solutions to create shared success for our clients, people, shareholders, partners, and communities. Visit us at www.accenture.com. Please note that this role may require you to work in rotational shifts.,