Delivery Lead

Role & responsibilities

The Staff Augmentation & Account Growth Lead will be responsible for overseeing the complete staff augmentation lifecycle for enterprise accounts. This role combines hands-on technical recruitment management, vendor and HR alignment, resource onboarding and performance governance, and strategic account mining to expand client engagements.

Key Responsibilities

1. Vendor Alignment & Talent Acquisition

Work closely with HR and external staffing vendors to clearly articulate role requirements, skill expectations, and technical nuances.

Conduct initial resume screening and technical evaluation to ensure candidates match the client's technology stack and role specifications.

Analyze recruitment bottlenecks to identify why candidates fail internal (Stage 1) or client interview rounds, and implement corrective actions.

Refine job descriptions, candidate screening criteria, and resume quality standards to increase interview-to-selection ratios.

2. Onboarding, Training & Performance Governance

Manage the end-to-end internal onboarding process for newly hired resources.

Coordinate initial domain/technical training to ensure seamless assimilation into client projects.

Monitor ongoing resource performance and work quality, proactively identifying operational blockers or support needed.

Maintain regular check-ins with team members to ensure SLA adherence and customer satisfaction.

3. Account Mining & Strategic Growth

Interface directly with client stakeholders to gain a deep understanding of technical team structures, project pipelines, and upcoming resource needs.

Summarize project progress and resource impact for internal leadership to identify new upselling and cross-selling opportunities.

Develop and execute proactive account growth plans to position additional staff and expand service offerings within the client account.

Key Qualifications

Experience: Minimum 5+ years in IT Staff Augmentation, Technical Account Management, or Resource Management.

Technical Acumen: Sufficient technical knowledge across modern IT/software engineering domains to effectively evaluate candidate resumes and align with complex job requirements.

Recruitment & Vendor Management: Proven ability to manage staffing vendors, optimize recruitment pipelines, and conduct diagnostic analysis on interview pass/fail rates.

Account Growth: Track record of account mining, revenue growth, and expanding billable headcount within existing enterprise accounts.

Stakeholder Management: Strong communication skills to liaise with C-level client executives, internal HR, procurement, and technical delivery leads.